UConnect system has gone crazy and the screen is de-laminating - 2018 1500 NIGHT EDITION CREW CAB 4X4

Rav3ncroft said:

Did either of the dealerships in TN ever list their inspection of the radio on a receipt? If they did it may be a way to prove your request started while it was still under warranty.

If you work with @RamCares (through the forums) the first step is to have a dealership diagnose and quote the repair (they will need a copy). They can help connect you with uconnect. I had mine replaced free of charge on my 2018 but I was at 30,000 miles. Some others haven't been so lucky but I'd say it's worth checking just to save you money.

Have patience, it's not always a fast process.

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LTC_GBH said:

Greetings everyone! This is my second RAM truck (first was a 2014 RAM 1500 Hemi) and I absolutely love my truck BUT I'm having huge problems with my UConnect system. My truck only has 49,107 miles on it. The dealership in Lenoir City, TN and Knoxville, TN have both worked on my truck. I always pointed out the bubble forming on my screen but they would never replace it because it was still working (it was under full warranty). Now my 3 year warranty has expired and the UConnect has gone crazy. It constantly changes channels, switches to heat and a/c and changes the temperature and many other crazy things. It even turns on the heated seats and steering wheel. I try to keep it on radio so it doesn't mess with the climate or other settings but sometimes it just plain goes wild. I cannot listen to any station on the radio without it constantly channel surfing. The worst is when it changes the climate settings. Sometimes I end up driving with the heat on and it's 102 degrees outside. The dealership in Lenoir City now states that I need to replace the UConnect center for $1600. Which seems extremely excessive. I have since moved to Oro Valley, Arizona and I made the entire drive without music. So here I am with a great truck that doesn't have an operational UConnect. I can't listen to the radio nor adjust the temperature in the cab. I saw in the forum that some people get dealerships to replace the UConnect for free or at a reduced price. Does anyone have an idea or recommendation on how to fix this? Will RAM pay for it since it appears to be a common fault?

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LTC_GBH said:

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mtofell said:

I agree the Uconnect systems have plenty of flaws but I'm not understanding how physical de-lamination has anything to do with the electronics going crazy?

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Wild one said:

2018+ cars also have the same issues as the trucks do in regards to the head unit. The car forums have hung the name of "black screen of death" on the radio's in regard to the issue. When they switched manufacture's,the head units went to shiit in my opinion

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