Factory order 2021 classic

[Muckington]

Hey folks, so i ordered a 2021 classic night edition nothing special just the express model i ordered back in may, i was told like so many others that it would be 8-12 weeks at most 15 so here we are now on week 25 and nobody even the dealership has a clue where it is.....it shipped out in august and since then dealer has been given no updates no location i called FCA and only got attitude and hung up on without getting a grain of info.has anyone else had a ridiculously bad experience with this aswell?
Im not sure i even want the truck anymore tempted to get deposit back if possible and just going to get a chevy

 

[sandawilliams]

Hey folks, so i ordered a 2021 classic night edition nothing special just the express model i ordered back in may, i was told like so many others that it would be 8-12 weeks at most 15 so here we are now on week 25 and nobody even the dealership has a clue where it is.....it shipped out in august and since then dealer has been given no updates no location i called FCA and only got attitude and hung up on without getting a grain of info.has anyone else had a ridiculously bad experience with this aswell?
Im not sure i even want the truck anymore tempted to get deposit back if possible and just going to get a chevy

You might be able to make some money. If it comes in find out what the dealer would give if you dont take it.

 

[GTyankee]

I don't know why Rams built for use in Canada can't be tracked as easily as those below the Border

Here in the States
You place the order & instantly your Status is B1
Followed within hours, the Status becomes C
Then sometime usually within days, the Status changes to D
that means they are checking for all the parts needed to build your Ram.
When they know that the parts are all available, they change the Status to D1
D1 means they have allotted a Date & Time for the trucks Frame to be laid on the Assembly Line conveyor belt

Once that date arrives, it takes about 16 hours to build the Ram, but
if your order calls for spray in bed liner, side steps, etc. it goes to the Body Vendor.
When the body vendor is done with it, the Ram is re-inspected & sent over to Shipping

At this time it would have both a VIN Number & a Window Sticker

you can try to call Ram

FCA RAM

fcacommunity.force.com

enter your VIN into this site

FCA RAM

fcacommunity.force.com

If your Ram is a 1500 model, it is either built at Warren Michigan or Sterling Heights Michigan
Again if it was a 1500, Rams going to Toronto are loaded on a semi truck & it would be driven up to & across the Blue Water Bridge at Sarnia & dropping off vehicles along the way & then stop in Toronto

It normally would not go by freight train, unless they could not get truck drivers to haul it

I would be very surprised if your Dealership did not have an ETA
They have no control over a vehicle that is in Transit
They do know when it goes into Transit

If you ordered a Heavy Duty Ram, the process is the same
But it would take longer & it would go by Freight Train all the way to Toronto & then go buy semi truck

 

[Muckington]

After my hissy fit and complaining to much to the wife she walked away (couple beers helped to) i wrote an email which i expected to have no response from especially considering all i got by calling was attitude and the same answer of call the dealer, I was actually contacted 3 days later with all the information i needed not necessarily the info i wanted considering the trucks been sitting in detroit for over month and a half but atleast i have some insight as to what’s going on, i wish they would have some more transparency with everything up here i get more information when i buy 7$ socks from china than my 50,000$ truck lol