Glass Half Full- When FCA Dealers Get it Right

[S0CAL]

Thread dedicated to POSITIVE experiences by Ram owners and their dealers! Far too many negative remarks; let’s strike some balance.


First off — I bought my 18 PW and ran into 8.4 Bluetooth lockup. I brought it to the dealer, and I let @RamCares know. It took weeks to get the replacement radio to reach the dealer. The dealer tracked me down via cellphone after weeks of reaching my voicemail. I was pissed. Why was it taking so damn long to get the radio. Turns out, I put the dealer’s 800 number on block. My service guru from Mac Haik, Georgetown CDJR called me from his cellphone stating this radio has to go back. Had he not taken the extra step to call me from his cell, I would have been out who knows how long.

Hats off to Robert at Mac Haik. I am VERY happy with this dealer.


Let’s hear YOUR positive dealer experience. If you wanna gripe, share it somewhere else.

Special thanks to @RamCares, on this forum!


Sent from my iPhone using Tapatalk

 

[gofish101]

Haven't had any major issues to speak of but every time I bring it in for oil change or questions they treat me like a million bucks. I went on google reviews and gave them a 5 star rating. Professional friendly and fast service. White Rock Dodge.

 

[McBroom]

IIrC I had 2 threads in dealerships the best dealership and why. The other was horrible dealerships. I don't know what ever happened to them though.
@SoCal I'm glad they got you fixed up even after you made an honest mistake.
I absolutely love Hoyte Dodge in Sherman Tx the sales and service departments are absolutely fantastic they know me by name when I walk in especially the service department.

Blue Mule

 

[bm02tj]

Does trying count
I have been complaining about the ECM programming as I live on a hill
The general manager at the dealerhip now lives in my neighbour hood with a new pu
with 392 gears mine is 321 I told him that mine ran up to 4700 RPM in second gear
so he tried his in second gear and it when to the rev limiter
This is on a 9 and 10 % grade Please note good when truck is warm
They are trying but if no complaints south of the border nothing will happen
@RamCares may be you can help
We all know that on hills you should use your gears not rely on you brakes

 

[gofishn]

My Dealer had the truck I wanted.
I bought it.

Truck came with a 5 yr/100k Mile Drivetrain Warranty
4 yr 11 months/ 99,600 miles later took it in for what i thought was broken exhaust bolt.
one week later, warranty covered new camshaft & Lifters, all is good.

 

[McBroom]

My Dealer had the truck I wanted.
I bought it.

Truck came with a 5 yr/100k Mile Drivetrain Warranty
4 yr 11 months/ 99,600 miles later took it in for what i thought was broken exhaust bolt.
one week later, warranty covered new camshaft & Lifters, all is good.

What dealership is that?

Blue Mule

 

[Rado]

Purchased my 2015 RAM used from Quirk RAM Bangor Maine ! And my daughter purchased a couple Hyundai's from their Hyundai dealership ! They have several brands on the strip
They treated my daughter with respect and fairly during purchase and when she need service !
Purchase my RAM used and get it serviced at their RAM dealership ! ! They also treat you with respect and keep you up to date on repair progress ! So far bad Y pipe (warranty ) Oil change and winter summer tire swap ! They did a few upgrades I wanted at a fair price ! My OEM running boards I purchased from them were close to internet price. so again fair ! Maybe because we have purchased 7 cars from them in the past few years helps lol

 

[gofishn]

What dealership is that?

Blue Mule

Stew Hanson Dodge

 

[RamCares]

Does trying count
I have been complaining about the ECM programming as I live on a hill
The general manager at the dealerhip now lives in my neighbour hood with a new pu
with 392 gears mine is 321 I told him that mine ran up to 4700 RPM in second gear
so he tried his in second gear and it when to the rev limiter
This is on a 9 and 10 % grade Please note good when truck is warm
They are trying but if no complaints south of the border nothing will happen
@RamCares may be you can help
We all know that on hills you should use your gears not rely on you brakes

Hi bm02tj,

I'm sorry to hear of the trouble you are experiencing! If you continue to work with your dealer to address this, we suggest contacting Canadian Customer Care to have this documented. You may find their contact information by clicking on the following link and scrolling down to the "Canada" tab: https://www.fcagroup.com/en-US/footer/Pages/contacts.aspx.

Mark
RamCares

 

[bm02tj]

Hi bm02tj,

I'm sorry to hear of the trouble you are experiencing! If you continue to work with your dealer to address this, we suggest contacting Canadian Customer Care to have this documented. You may find their contact information by clicking on the following link and scrolling down to the "Canada" tab: https://www.fcagroup.com/en-US/footer/Pages/contacts.aspx.

Mark
RamCares

It has been reported a few times