Navigation problem after Uconnect update

[Nietzsche]

After performing the 18.45.01 update to my 2017 2500 I developed a problem with the navigation system. The actual navigation function works fine, but the "next turn arrow" is off by 50 feet on the nav screen and on the evic. When arriving at the appropriate street to turn on, the navigation voice prompt correctly says "turn right (or left) now". The next turn arrow however indicates the turn is still 50 feet away. It is not a matter of the turn arrow being slow to respond because the arrow is 50 feet off even if you are stopped at the intersection at which you are turning. This is very annoying when you are driving in an unfamiliar city where the intersections are so close together. I have performed the soft reset of the radio but the problem still persists. Does anyone know of anything else that I might try?

 

[bhonshell37]

After performing the 18.45.01 update to my 2017 2500 I developed a problem with the navigation system. The actual navigation function works fine, but the "next turn arrow" is off by 50 feet on the nav screen and on the evic. When arriving at the appropriate street to turn on, the navigation voice prompt correctly says "turn right (or left) now". The next turn arrow however indicates the turn is still 50 feet away. It is not a matter of the turn arrow being slow to respond because the arrow is 50 feet off even if you are stopped at the intersection at which you are turning. This is very annoying when you are driving in an unfamiliar city where the intersections are so close together. I have performed the soft reset of the radio but the problem still persists. Does anyone know of anything else that I might try?

Have you calibrated your navigation?

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[Nietzsche]

Have you calibrated your navigation?
/QUOTE]

I did not know that the navigation could be calibrated. I will do a search for the calibration procedure and try it out. Thaniks

 

[bhonshell37]

You drive your truck in a counter clockwise direction under five miles per hour. I think five to eight rotations

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[Nietzsche]

You drive your truck in a counter clockwise direction under five miles per hour. I think five to eight rotations

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Okay. I'll try it. Thanks

 

[bhonshell37]

Please verify

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[RamCares]

After performing the 18.45.01 update to my 2017 2500 I developed a problem with the navigation system. The actual navigation function works fine, but the "next turn arrow" is off by 50 feet on the nav screen and on the evic. When arriving at the appropriate street to turn on, the navigation voice prompt correctly says "turn right (or left) now". The next turn arrow however indicates the turn is still 50 feet away. It is not a matter of the turn arrow being slow to respond because the arrow is 50 feet off even if you are stopped at the intersection at which you are turning. This is very annoying when you are driving in an unfamiliar city where the intersections are so close together. I have performed the soft reset of the radio but the problem still persists. Does anyone know of anything else that I might try?

Hi,

Please let me know if calibrating your navigation is successful. If not, I would be happy to assist further.

Alison
RamCares

 

[Nietzsche]

Unfortunately the calibration did not correct the problem. I tried clockwise and counter-clockwise circles both just to be sure but the problem still persists. Looks like off to the dealer once the stay at home warnings are over. On the bright side, it was easy to find large empty parking lots to do my circles in.

 

[bhonshell37]

Unfortunately the calibration did not correct the problem. I tried clockwise and counter-clockwise circles both just to be sure but the problem still persists. Looks like off to the dealer once the stay at home warnings are over. On the bright side, it was easy to find large empty parking lots to do my circles in.

I tried 6 or 7 times to perform the same update. Made appointment with dealer. Turns out the head unit was bad. Embedded air card degraded. Now I have a refurbished head unit, all is well in my world

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[RamCares]

Unfortunately the calibration did not correct the problem. I tried clockwise and counter-clockwise circles both just to be sure but the problem still persists. Looks like off to the dealer once the stay at home warnings are over. On the bright side, it was easy to find large empty parking lots to do my circles in.

Hi, I'm sorry to hear this. Please let me know if you plan on visiting a dealership for this concern. I would be happy to open a case for you.

Alison
RamCares

 

[NETim]

I think my '14 does the same thing if I understand the problem correctly. I have nothing to compare it with though as I added nav after updating to 18.45. Usually I'm halfway through the turn before the voice tells me to turn as a bonus. I'm navigating familiar roads, still learning the uconnect nav system, so it hasn't been a big issue thus far for me.

Apparently the nav s/w folks get to work with pretty wide tolerances.

I can see where it could be an issue on unfamiliar routes. Fortunately for me, most of my driving is done in pretty wide open country.

 

[RamCares]

I think my '14 does the same thing if I understand the problem correctly. I have nothing to compare it with though as I added nav after updating to 18.45. Usually I'm halfway through the turn before the voice tells me to turn as a bonus. I'm navigating familiar roads, still learning the uconnect nav system, so it hasn't been a big issue thus far for me.

Apparently the nav s/w folks get to work with pretty wide tolerances.

I can see where it could be an issue on unfamiliar routes. Fortunately for me, most of my driving is done in pretty wide open country.

Hi, I'm sorry to hear this is happening. Please send us a message with more details so I can look into this further.

Alison
RamCares