JoeCo
Senior Member
In my experience providing customer service, I've learned a valuable lesson.
Things occasionally go wrong.
Regardless of the reason, this gives us an opportunity to make things right and to make a lasting impression in doing so.
If you face the customer, admit the problem exists, and do what's right to fix it, you'll usually impress a customer in ways that you never could when things were going smoothly.
What you do when things go wrong can earn you a customer for life.
I've had companies I purchased from for years that wouldn't fix a relatively simple problem. I no longer buy from them.
Other companies that, in my view, did the right thing, and I'm a customer for life.
The points system we're talking about can't produce real results or valuable information.
It's completely hostile to the dealer / customer relationship.
I hope they wake up. I'm not holding my breath...
Exactly...I would much prefer someone who is realistic and just provides good service and does the right thing when the situation arrives. Instead you generally get stuck with some ****** that provides minimal service and knowledge and then annoyingly begs like a child for a good score, and then of course will make no effort at all to make something right should a problem occur. They make it so much harder than it needs to be.