rcmedic
Member
- Joined
- Oct 8, 2017
- Posts
- 34
- Reaction score
- 12
- Location
- Las Cruces, NM
- Ram Year
- 2015
- Engine
- 6.7L I6 Cummins Turbo Diesel Engine
I am sooo totally unhappy. I took my 2015 Ram 2500 with 6.7 Turbo Diesel to the local dealership that just changed ownership which I believe is part of the problem. The short story is that my trailer brake controller even when set on MAX gain would not even hold the truck at dead idle on flat level ground. While the dealer was supposedly repairing a couple of recalls, I asked them to check the trailer brake controller that was clearly not functioning properly. They did, and subsequently "Reflashed/Reprogrammed" the trailer brake controller. My issue is that they charged me $76 to do it. How is it that they think it reasonable to charge me anything at all to fix something that was apparently wrong on the day the vehicle left the manufacturing plant, especially given that it is a safety concern. Adding insult to injury the labor involves plugging in the computer (5 seconds) reprogramming the unit (<5 minutes). Including the repair of Recalls that was quoted to take less than 1 hour, they kept my truck for the entire 8 hour day, in spite of the fact that I was the First customer of the day AND scheduled 2 weeks in advance. I am definately NOT happy with this dealership at all. The shame is that the prior owners were nothing short of exceptional in the service. Is this something worth kicking up to FCA?
