Transmission Failure - Denied Warranty Claim - Help!

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mtnrider

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What are you towing has been asked, but not answered.

On the other forum she said she was around ~24k so no doubt way over the payload capacity for that truck if loaded properly but still technically within the "towing" limit.
Kind of a misleading spec from the manufacturer because if you are towing at max load with that truck your proper pin weight (~20% of trailer weight) would be waaay over the payload.

.,
 

2020PW

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Thanks for all the replies! I manage the firm and have been tasked with helping solve this issue. I attached the receipt for maybe someone to take a look at? This is the visit they told us we needed a new transmission and it wouldn't be covered. We have been towing the same trailer and equipment since this failure with a 2017 Chevy 2500 (gasoline, not diesel) and haven't had any trouble. I was absolutely certain the trailer and gear did not exceed any of the weight ratings of the 2500. I did call a Ram Recall number I found on another post and they advised to try to take it to a 3rd dealership. I plan on trying that next week. I'm just at a loss and was hoping someone had someone who knew who to call to get some actual help. Does the attachment show anything that anyone understands?

Are you seeing a trend?
 

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On the other forum she said she was around ~24k so no doubt way over the payload capacity for that truck if loaded properly but still technically within the "towing" limit.
Kind of a misleading spec from the manufacturer because if you are towing at max load with that truck your proper pin weight (~20% of trailer weight) would be waaay over the payload.

.,
It's a trend of people being hyper focused on one number, towing capacity, while ignoring the other number, payload capacity.

Especially on a 3/4 ton.
 

Travelin Ram

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The comments on the work order are interesting. It’s hard to get help from someone without communicating.

“CALLED CUSTOMER 04/05/2023 4:00PM PTSC DECLINED TRANSMISSION LEFT MESSAGE FOR KIMBERLY OFFICE MANAGER TO CALL BACK CALLED OFFICE MANAGER 04/07/2023 7:34AM LEFT VM ASKING ON HOW THEY WANT TO PROCEED. VM BOX FULL TEXTED OFFICE MANAGER 04/10/2023 12:02PM SEEING HOW THEY WANT TO PROCEED CALLED OFFICE MANAGER 04/14/2023 11:29AM LEFT VM NO ANSWER CALLED CUSTOMER 04/20/2023 1:54PM LEFT VM NO ANSWER AT THIS TIME CALLED CUSTOIMER 04/25/2023 1:20PM CALLED AND LEFT VM. STILL NO ANSWER FROM COMPANY AT THIS TIME 04/27-PAUL IS CALLING WE CANNOT GET A PHONE CALL BACK FROM CUSTOMER 04/27-EMAILED KIM TO CHECK ON TRUCK BEING APPROVED-PAUL”
 

rule18

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The comments on the work order are interesting. It’s hard to get help from someone without communicating.

“CALLED CUSTOMER 04/05/2023 4:00PM PTSC DECLINED TRANSMISSION LEFT MESSAGE FOR KIMBERLY OFFICE MANAGER TO CALL BACK CALLED OFFICE MANAGER 04/07/2023 7:34AM LEFT VM ASKING ON HOW THEY WANT TO PROCEED. VM BOX FULL TEXTED OFFICE MANAGER 04/10/2023 12:02PM SEEING HOW THEY WANT TO PROCEED CALLED OFFICE MANAGER 04/14/2023 11:29AM LEFT VM NO ANSWER CALLED CUSTOMER 04/20/2023 1:54PM LEFT VM NO ANSWER AT THIS TIME CALLED CUSTOIMER 04/25/2023 1:20PM CALLED AND LEFT VM. STILL NO ANSWER FROM COMPANY AT THIS TIME 04/27-PAUL IS CALLING WE CANNOT GET A PHONE CALL BACK FROM CUSTOMER 04/27-EMAILED KIM TO CHECK ON TRUCK BEING APPROVED-PAUL”
I was just going to point that out. @Kbritt0309 the service dept notes indicate that they were trying to contact you for a month with no responses. That typically increases the chances of a dealer not wanting to go the extra mile for a customer.
 

chri5k

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Here is the window sticker. It does have auto-leveling rear suspension. That is where the overload code came from. The max payload per the VIN is 2699. If the combination weighed 23,000 Lbs - 6,000 Lbs for the truck then the trailer is about 17,000 Lbs. The VIN shows the gooseneck prep package. 20% of 17,000 is 3,400 Lbs. So looks like it was a good bit over max payload.
 

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2020PW

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It's a trend of people being hyper focused on one number, towing capacity, while ignoring the other number, payload capacity.

Especially on a 3/4 ton.

We have a winner! But… how does exceeding payload affect transmission? Can’t see how that is a transmission issue, suspension, braking, frame… Yes, transmission, No
 

Riccochet

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We have a winner! But… how does exceeding payload affect transmission? Can’t see how that is a transmission issue, suspension, braking, frame… Yes, transmission, No
It wouldn't. The transmission can only sense a load, not where said load is. Whether you put 5000 lbs in your bed or 5000 lbs behind you in a trailer it's still an extra 5000 lbs that the transmission has to deal with.
 

jejb

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But… how does exceeding payload affect transmission? Can’t see how that is a transmission issue, suspension, braking, frame… Yes, transmission, No
Exactly. Same motor/tranny you can get in a 3500, so it can handle the load. Ram just taking the low road, I guess.
 

Tulecreeper

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It's a trend of people being hyper focused on one number, towing capacity, while ignoring the other number, payload capacity.

Especially on a 3/4 ton.
True, while most people will never need to worry about their GCWR it does come into play when towing/hauling heavy loads.

With my truck I have a GVWR of 10,000#, a 4000# payload capacity, a 15,500# towing capacity, and a GCWR of 22,000#. If I max out my truck's GVWR at 10,000# that lowers my towing capacity from 15,500# down to12,000#.

Conversely, if I were to tow my maximum of 15,500# that would automatically limit my payload capacity to 1000#.
 
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