calkid
Junior Member
- Joined
- Oct 23, 2017
- Posts
- 22
- Reaction score
- 19
- Location
- High Desert Ca and Lake Havasu Az.
- Ram Year
- 2021 3500 Cummins Laramie 4x4, 2015 2500 Cummins SLT 4x4
- Engine
- 6.7
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I will agree. Yes, they need to show the exact issue that appeared first time and how they fixed it, everything detailed, documented, and then the issue and the codes for the second time. They should provide some sort of warranty on their first "repair", the truck should have been released to the costumer "like brand new" on that issue, also some recommendations to the owner, if there is anything that the owner might, or might have not done to cause the issue in the first place.id be asking the dealer to show you the codes and the log file, they would have had to submit that for warranty. To me it sounds like they screwed up the first repair and they covered their butt on the second repair if they cannot show you the codes and log file.. I know we have to show log files for any trans work before warranty will move forward.
Also did not see the question answered as to what you were towing?
Yes, ~24k is more like a job for a 3500 DRW CTD HO, if you want it to last... IMHO....On the other forum she said she was around ~24k so no doubt way over the payload capacity for that truck if loaded properly but still technically within the "towing" limit.
Kind of a misleading spec from the manufacturer because if you are towing at max load with that truck your proper pin weight (~20% of trailer weight) would be waaay over the payload.
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FYI: So last year I had my 2014 1500 in for routine service, there was a guy with a 3500 diesel that needed new turbo & intercooler replaced, Dodge decline the 10K repair because the truck was use for business and had his business logo painted on the door or his truck. The service manager was very apologetic but he said the factory refused.