Transmission Failure - Denied Warranty Claim - Help!

[calkid]

I have never seed these kinds of YELP reviews of a Dealership before. In reading many of the one and two star ratings, customers seem to burn up quite a few transmissions.

 

[Andrei20]

id be asking the dealer to show you the codes and the log file, they would have had to submit that for warranty. To me it sounds like they screwed up the first repair and they covered their butt on the second repair if they cannot show you the codes and log file.. I know we have to show log files for any trans work before warranty will move forward.

Also did not see the question answered as to what you were towing?

I will agree. Yes, they need to show the exact issue that appeared first time and how they fixed it, everything detailed, documented, and then the issue and the codes for the second time. They should provide some sort of warranty on their first "repair", the truck should have been released to the costumer "like brand new" on that issue, also some recommendations to the owner, if there is anything that the owner might, or might have not done to cause the issue in the first place.

 

[Andrei20]

On the other forum she said she was around ~24k so no doubt way over the payload capacity for that truck if loaded properly but still technically within the "towing" limit.
Kind of a misleading spec from the manufacturer because if you are towing at max load with that truck your proper pin weight (~20% of trailer weight) would be waaay over the payload.

.,

Yes, ~24k is more like a job for a 3500 DRW CTD HO, if you want it to last... IMHO....

 

[2003F350]

FYI: So last year I had my 2014 1500 in for routine service, there was a guy with a 3500 diesel that needed new turbo & intercooler replaced, Dodge decline the 10K repair because the truck was use for business and had his business logo painted on the door or his truck. The service manager was very apologetic but he said the factory refused.

That's right in the details of even the standard warranty. I don't recall the numbers, but if the vehicle is used by a business or for business purposes it falls under a different, shorter warranty. Same goes with insurance, if you use it for business purposes you're supposed to have business insurance on it, which is quite a bit pricier. If you just have personal insurance on it, and something happens, they can (not will) deny you.

 

[Calicajun]

Don't know if this will help but when we had a 2014 Eco Diesel Limited the dealer once told me that the truck showed that we over towed the truck. We hadn't over loaded the truck with the trailer being towed. Turned out that if you get the engine RPM up that if will also show too much weight. We stayed within the manual spec limits but you could heard the engine working harder than usual. Our dealer just removed that reading from our record after showing them what was tow and what we had done.

 

[Ram2500orl]

Any update on this. Does the dealer solve the issue

 

[Goose55]

I purchased a 2022 2500 diesel for my business, new from the plant. The truck only has 14k miles on it right now. Within the first few months there was a transmission issue, we took it to local dealership, and it was fixed under warranty (after many, many months due to the nationwide part list shortages). Once we got it back, again, within a few months we were having transmission issues. Took it to same dealership and they said that it was throwing a code that said the truck transmission had been "overused" due to towing a load too heavy for the vehicle. I know that we definitely did not ever have the truck/trailer overweight/overcapacity. The dealership then told us we need a new transmission for $15k because Chrysler denied the warranty claim. The dealership was no help. I did call the Chrysler customer advocacy line and was told to take it to a second dealership in the next town over. When I took the truck there the second dealership said there was nothing they could do as the truck was now basically black-listed for the denial and turned us away without looking at it.

I see all over the internet many issues with that transmission, in that year/model so we aren't the only ones. I can't find an attorney who will help with a denied warranty claim that is knowledgeable as we are not a direct consumer, it was a B2B transaction.

Can anyone help point me in the right direction or what to do before we lose $15k replacing something that Chrysler should be covering under warranty?

I'd contact Brown & Associates, Chandler, AZ. Mr. Brown got me $7,000 over the flawed Bosch fuel pump issue.

 

[stevenP]

Just so you know, I just had a trans replaced in my 2022 2500 and it died at 12.5k miles. The remanufactured trans (68RFE) from FCA was only $2800 with exchange. So it could be done for a lot less than $15k.

 

[nlambert182]

I'd contact Brown & Associates, Chandler, AZ. Mr. Brown got me $7,000 over the flawed Bosch fuel pump issue.

Why? From what I read (and the OP hasn't posted in a long time), they overloaded the truck significantly. That is not the dealer nor the manufacturer's problem. They specifically tell you not to exceed payload, max trailer ratings, etc.. and they are mutually exclusive. If you exceed either one, they've got you. Especially if something in the computer flat out tells them you did it.

It sounds like a case of assuming a diesel in any flavor can tow whatever it wants. It should be a good lesson to those who want to tow a 15k fifth wheel with a 2500. Whether you agree with the ratings or not, they are there.

 

[nlambert182]

Just so you know, I just had a trans replaced in my 2022 2500 and it died at 12.5k miles. The remanufactured trans (68RFE) from FCA was only $2800 with exchange. So it could be done for a lot less than $15k.

Yea but you had it done under warranty, correct? They're definitely not $15k for a reman, but for a consumer to buy one out of pocket you could expect $6-8k just for the transmission.