Read what was stated. Never did I say it was a Stellantis product. I said it is IN a Stellantis product and therefore whatever recommendations are made from there is what is followed. ZF can make recommendations however they are not the final retailer. To discredit someone for giving sound manufacture recommendations is as negligent as it gets.
@JPT stated this correctly and gave good detail as to why. These transmissions are extremely sensitive. I have seen aftermarket shops ruin these "rebuilding" them and simply servicing them. There's a reason they are classified as a non-serviceable transmission. Giving those who do not understand this poor advice and them reaping those consequences is flat out wrong.
I have installed 3rd party products in the natural gas field for 25 years. We NEVER go by the manufacturers suggestions about maintenance, volume and rate of flow. These are set via our very well-educated engineers who know how the third-party products are is used and perform in our proprietary systems. Many times, our maintenance is above what is required and many times this voids the manufactures warranty because we dismantled the unit to do extra maintenance, and we cannot reassemble unit under the factory sterile conditions. That is a risk assessment taken via our engineers and is recommended to lengthen the life of the unit and to get it to perform to our specifications.
As for me if Ram states it is unserviceable then that just means it's not cost effective to repair or maintain. This is the same thought process our engineers use for our unserviceable "throw away units"., it's just not worth the cost to replace diaphragms, springs, labor and a host of other parts which may cost $40.00 where a new unit may cost $26.00 to replace.
I have trust in people until they prove me wrong. Podcast, IMHO was/is correct, according to RAM the unit should be rebuilt/replace entirely if there are issues-however it is to be left alone unless there are issue's, therefore unserviceable because of the stringent guidelines the manufacture has for assembly of the tranny. That is not hard for me to believe as I have seen the damage done to equipment with the wrong or contaminated fluid used.
This forum has become a house of bashing when a different opinion is made. I'm sure someone will feel the need to admonish me for my comments.
Many have stated the service manager should not be one because he is a lousy one, personally I have trust in what he stated. RAM has a reason they stated the tranny as "unserviceable" (I'm sure it has to do with the cost of, fluids, parts and possible contaminants versa the life span after such work therefore increasing the chance of returned work) that's good enough for me, heck, they build the best truck in the world for the working man!