Uconnect Bricked and Killing Battery

[gbldrt]

Morning. I am new here. I have a 2020 1500 which received and OTA update which failed, proceeded to brick the head unit and drain my battery. I had it towed to the dealer, but they too are having similar problems and I am guessing this is the beginning of a nightmare to come. I have had not issues with my truck what soever until this. Has anyone seen this problem and gotten it successfully resolved?

Thanks.

 

[RamDiver]

Good afternoon and to Ram Forum.


To the best of my knowledge, most members advise against updating unless other solutions have failed to correct an impairment.

Bricking a radio during an update is always a risk, AFAIK. I don't have much experience trying to resolve this condition on a Uconnect device but would suggest searching here to find related faults.

If this failure occurred during a paid Uconnect update, I'd be chasing them for support.

https://www.driveuconnect.com/contact-us.html


.

 

[RamDiver]

Another potential solution that worked for this user.

https://lancelhoff.com/recovering-bricked-uconnect-8-4-failed-update/

 

[gbldrt]

Thank you. It wasn’t paid. It was a company update which I had no control over.

 

[gbldrt]

Update. I have Max coverage of 100k miles, supposedly my new radio has been ordered and with some luck, I will have my truck back later this week.