RamCares
Senior Member
UPDATE:
I went this morning to pick up the truck since they said it was "ready to be picked up" and they advised me that when both managers drove it, they didn't see anything wrong with it and that it can be "normal". I asked for the manager and two managers came up to me and said that they both drive "DEMO 2019 Rams" and they both do what my truck has bee doing which is 100% ********. I called Chrysler and had them open a special case on the truck.
Chrysler also told me to take it to another dealer tomorrow and once it's there they will get notified and my case manager will contact me to let me know what's going to get done. I will keep everyone posted.
Hi Sergio,
I am terribly sorry to hear that you have these concerns with your 2019 Ram. This is certainly not the experience that we want our Ram owners to have with their vehicles. Please send us a PM with your VIN or case number. I would be happy to look into this further for you.
Darlene
Ram Social Care Specialist