There was a redesigned valve body for the ZF 8 and 9 speeds introduced around July of 2014. If your vehicle is older than that, a valve body may help. ZF designed the transmissions, buy FCA is responsible for all of the programming. They are getting better, but still aren't great. Many of us have a hard 2-1 downshift in our cars and trucks. Keep an eye on it, and make sure it's not a very hard thunk.
When my Challenger does it, it isn't the shift itself that concerns me, it's the sudden change in torque to the rear wheels. I am applying the amount of braking pressure that is right for the speed, and it suddenly thumps into 1st, and I lunge forward, suddenly needing more brake applied to keep from hitting the car in front of me. I haven't noticed that in the Ram, really.