Worst experience I have ever had ordering anything online ever! Not only were they not able to ship a Vararam Air Grabber to my wife in time for her to give it to me for my birthday, they also sent the wrong item!
They claimed it was not they're fault and the fist time the item got "lost" at the sorting center. The second time they claim it came back to them. It finally shipped on the supposed third time, which wasn't in time for it to be here in order for my wife to give it to me on my birthday. She was crushed! She plotted and tried so hard to get me something I really wanted without me not knowing only for it not to be here in time and then when it did finally show up, wrong on top of that!
They then gave me a $100 store credit and said they rectified the situation and a replacement was on it's way from Vararam. At this point I was fine with everything, I understand things happen sometimes...
Well it wasn't rectified because they neglected to verify the new item ever shipped! It wasn't until Steve from Vararam PM'd me cause he saw my post about receiving the wrong lid, that he was made aware of the situation and shipped me out a replacement lid. When I contacted them to complain yet again and tell them they could keep they're $100 credit, they offered to give me more credits or cash back on my purchase if I would not leave negative comments or reviews! I declined because I feel everyone should know this is how they do business! I urge anyone looking to order from them to look elsewhere!!! There are a ton of companies that offer the same items and hopefully know how to treat there costumers better than offering to buy there silence!
I'm sure they will follow up to this with more shipping woes and saying they contacted Vararam because that's what they already told me. But here is the plain and simple truth as I see it. They neglected to do they're jobs correctly, made my wife feel horrible, sent the wrong item, and neglected to verify it was taken care of. Then because of there incompetence, they offered to buy me off for my silence!!!
That's Bully's for you folks...
They claimed it was not they're fault and the fist time the item got "lost" at the sorting center. The second time they claim it came back to them. It finally shipped on the supposed third time, which wasn't in time for it to be here in order for my wife to give it to me on my birthday. She was crushed! She plotted and tried so hard to get me something I really wanted without me not knowing only for it not to be here in time and then when it did finally show up, wrong on top of that!
They then gave me a $100 store credit and said they rectified the situation and a replacement was on it's way from Vararam. At this point I was fine with everything, I understand things happen sometimes...
Well it wasn't rectified because they neglected to verify the new item ever shipped! It wasn't until Steve from Vararam PM'd me cause he saw my post about receiving the wrong lid, that he was made aware of the situation and shipped me out a replacement lid. When I contacted them to complain yet again and tell them they could keep they're $100 credit, they offered to give me more credits or cash back on my purchase if I would not leave negative comments or reviews! I declined because I feel everyone should know this is how they do business! I urge anyone looking to order from them to look elsewhere!!! There are a ton of companies that offer the same items and hopefully know how to treat there costumers better than offering to buy there silence!
I'm sure they will follow up to this with more shipping woes and saying they contacted Vararam because that's what they already told me. But here is the plain and simple truth as I see it. They neglected to do they're jobs correctly, made my wife feel horrible, sent the wrong item, and neglected to verify it was taken care of. Then because of there incompetence, they offered to buy me off for my silence!!!
That's Bully's for you folks...