This letter is to inform you that the warranty period for your vehicle's Active Air Dam has been extended - to 8 years / unlimited miles for vehicles already out of the warranty period. This warranty extension on
the Active Air Dam applies to certain 2019 Ram 1500 Pickup vehicles. Our records show that you either own or lease one of the vehicles affected by this warranty extension.
We are extending the warranty period on the Active Air Dam because some of the vehicles within the above referenced population may experience a Malfunction Indicator Lamp (MIL) illumination due to water intrusion into the motor circuit. If you are experiencing this condition now, or if you experience them in the future, simply contact your dealer to have the appropriate repairs performed.
Conversely, if you do not experience this condition, then your Active Air Dam is operating
correctly and no repair is necessary.
If you have already experienced this condition and previously paid for a repair, you may be eligible to receive a reimbursement. Visit
www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004 Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA US LLC Customer Care. FCA US LLC Customer Care is available 24 hours a day / 7 days a week. They can be reached at: 1-866-726-4636 or 1-866-RAM-INFO.
Please keep this letter in your glove box along with your vehicle's other warranty information for future reference if necessary. This warranty extension applies only to the Active Air Dam condition described above; the other terms and the "What's Not Covered" items of your warranty remain the same as stated in your Warranty Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction