huff2462
Senior Member
So my RAM is just about to tick over the 30k mark (after 13 mos, ugh) and it was due for an oil change. I called my local dealer and scheduled my appointment.
I was advised that the 30k service included the standard oil change AND swap of all 16 spark plugs. I asked how much it costs, since I'm certainly able to swap plugs on my own and I was told my service advisor would discuss that in detail. So I dropped the truck off at 7:30am this morning...
I got a call at 4:30pm (yep, you read that correctly) that my truck is ready. I go in to pick it up and was told my service advisor had left, but I just needed to go pay... They handed me a bill for $540, including $356 for labor and $158 for the 16 spark plugs.
When I demanded to speak to someone, a different advisor came over and said "Welp, that what it costs... you should have discussed it with your service advisor." I told him that I specifically asked about this first and wasn't given a price... He said I should try to call back tomorrow.
I really feel like I've been robbed. I'm curious if others on the forum have been gouged like this... or if I just got ripped off.
Even if I did, I'm pissed that I couldn't get a price until everything was done... seems pretty dishonest to me.
I was advised that the 30k service included the standard oil change AND swap of all 16 spark plugs. I asked how much it costs, since I'm certainly able to swap plugs on my own and I was told my service advisor would discuss that in detail. So I dropped the truck off at 7:30am this morning...
I got a call at 4:30pm (yep, you read that correctly) that my truck is ready. I go in to pick it up and was told my service advisor had left, but I just needed to go pay... They handed me a bill for $540, including $356 for labor and $158 for the 16 spark plugs.
When I demanded to speak to someone, a different advisor came over and said "Welp, that what it costs... you should have discussed it with your service advisor." I told him that I specifically asked about this first and wasn't given a price... He said I should try to call back tomorrow.
I really feel like I've been robbed. I'm curious if others on the forum have been gouged like this... or if I just got ripped off.
Even if I did, I'm pissed that I couldn't get a price until everything was done... seems pretty dishonest to me.