I just bought the truck,I wanted to know everything wrong with it. That's why I took it to the dealership.
Oxymoronic in these days and times. Dealers here in Houston advertise ALL the time for technicians. Why is that? High turn over is the only logical explanation: because there is no way that they have high turn over due to dying or retirement, is that the dealer is incapable of qualified technician retention.
SO many of my customers over the years came to me after they had bad dealer experiences. From my limited position, this is rather scary! Moreover, when I keep up with who's hiring out there, I read the adverts from employers seeking help. Sadly, the same places are frequently "expanding" so need new personnel. Hell, in that case, many of these shops or dealers must have 200 acre facilities!
Here's not only MY advice, but advice I've seen tendered many times through the years:
Find a good mechanic/ shop when you DON'T need one. Go out and visit shops in person. Interview the owner (frequently he/she is also the tech, such as I am). Make sure they are ASE certified. although this does little to prove competency, it does prove they are looking at the big picture as to their professionalism. Also, inquire about their continuing education. Ask folks in the neighborhood about several shops and carefully weigh the options at your disposal.
Develop a relationship with a mechanic. This might be nigh impossible at a dealer, and it is a HUGE mistake to think a relationship with a commissioned service advisor will ever serve YOUR best interests. Make sure that the basis of that relationship is clear communication.
Never hesitate to seek a second opinion regarding your situation, but be careful if the second opinion-giver commences to trash the original shop who diagnosed the problem, whether specifically or collectively.
And that goes 2 ways. If you come into my shop with the mindset of "all those other shops are just a bunch of cheaters" (not saying you are, mind you), I'll graciously inform you that we aren't a match and wish you all the best in finding a good match for your needs. This is because I'm NOT a counselor trying to fix or show up those "Bad ole puddytats"!
I'm a consummate professional devoted to fixing your vehicle accurately and respecting dollar value for your choice in using my facility. I don't pester you for Yelp or FB reviews, and never will, and don't give a damn about them. I DO demand the time necessary to first diagnose the problem, then have enough time to fix it correctly without "hurry-up-itis". I already know that the kids have to be dropped ant school and picked up, that there are soccer practice, piano lessons, yada yada yada. Life is a busy proposition!
Having vehicle problems is like death and taxes.... inevitable. Buying a new car will NEVER fix that; only delay said inevitability. Buying a used vehicle is rife with unspoken potential problems' so much so that I disclose and warn customers who employ me to perform a pre-purchase inspection that said results are good for that point in time only, parallel to the disclosure in most home inspection paperwork. That is because the batteries are dead in my futurama 8-ball, and someone stole my turban!
In closing, look at your personal expectations as a consumer and vehicle owner. Hedge your bets by checking out and seeking the best in any service you may need. This can and usually does thwart these problems! Peace be with you, and best of luck!