nmwebb
Junior Member
Purchased 2024 Ram 1500 Limited on Jan 30. February 1 went out to go to work dead battery. Feb 3 driving on highway and you hear a distinct whistling sound at speed above 55 mph. Take it to shop on Feb 5. Technician can’t fix it. Open a star case and they say try this this and this. Dealership says we have already done all that. Open a case with Ram customer rentention on Feb 21. Past few weeks customer rentention no help. Case manager keeps thanking me for my patience and says it will be just a couple more days. I have ask them to purchase it back. It has been in the shop for 34 days. Went to get stuff out of truck and dash is out and console is sitting in bed of truck. I didn’t pay top dollar for Ram to fix me a truck. Sad thing is I’m a repeat ram customer. Dealership and customer retention have been no help. Service department and Star engineers can’t fix it and I’m paying for them to tear part a brand new truck. You better pick the right one off the lot and test drive on the highway or it will become your worst nightmare! Ideas on next step? Lawyer time I guess.