They should of covered that under you 3/36 since your literally just out of that. My wife's 17 Durango racetrack tail gate light got the water leak and the dealer said it was covered under then extended warranty so I waited to replace it and during that time the factory warranty had expired. Only to find out later that the factory warranty would have covered it and the extended does not and this was told to me by Mopar factory warranties customer service. Sealed unit is not covered total joke. Give me my bulbs back and jam these garbage LED units up there tail pipe.
Oh they are holding firm. I read the complaints on the BBB website. They had appeared to be amenable to OK ing the repairs once a complaint had been filed. I filed one last night, and they answered by 10AM this morning pretty much telling me to KOAD.
While I was responding to FCA's response to the BBB, I got a call from my two employees who I had sent to pick up the truck. The dealership was not finished with it, because they were waiting on the part. According to them, the part was on backorder and they did not know when it was going to come in. Yet they told me yesterday that it was ready. So I told my guys to get the truck, and when the part came in, I would bring it back. I was not going to wait weeks without my truck. Low and behold all of the sudden, the part came in (within the 20 minutes my employees were there), and it would be done today.
I got the call about 4pm that it was done. But the service guy (not the one who originally helped me), stated that the light must have been hit, because when the tech pulled it out, it kind of just fell apart. I told him that I call BS. The exterior of the light is fine, not even a scratch. There are no scratches, dings or dents on the bumper or the plastic piece between the number and the headlight. I told him that the tech just did not know how to get the damn thing out. Which explains why half of the clips are broken on the old one (I made them give it back to me.)
Most importantly, they DID NOT fix the issue with a massive amount of noise from the panoramic roof. I told them that its not shutting all the way. You can clearly see the difference between my 2020 and this 2019. It sticks up about 1/8th of an inch above the seal. They claim that the seal just needed tone lubricated. Today feels like a Monday I swear!