Mopar Warranty Issues

[corneileous]

get a refund.....you pay $3700 for a warranty and they won't replace a $1200 headlight....burn me once shame on you burn me twice shame on me...you been burned once when you paind $3700 for the warranty....get your money back.....

So just because of a headlight, scratch the whole thing? His warranty was just a little less than what I paid for my lifetime Mopar MaxCare warranty when I bought my truck brand new and so far, its covered a $1200 radio that had screen delamination so although there's some things it may not cover, im sure there's a whole lot more that it will.

 

[corneileous]

I recently purchased a 2019 Limited. And I also purchased a Mopar Mascara warranty with a $100 deductible. About 3 weeks after I purchased the truck, the lowed LED strip on the passenger headlight decided that it would work when it wanted to. I took it into the dealership for that AND horrible wind noise from the panoramic roof (which I don't have the issue on my 2020 Laramie). Mopar warranty REFUSES to cover the headlight assembly. They claim that it "industry standard" to consider it a maintenance issue. Therefore, since it is a maintenance issue, they will not cover it, and the unit is $1,100.00. I called the 800 number to Mopar warranty, and emailed the CSR at molar who sold me the warranty. They refuse to budge. The headlight assembly is NOT serviceable as far as I know. I am highly disgusted at this point. This is my 4th ram in (2) years (I drive a lot).

Has anyone had a similar issue?

So what exactly does it say in your warranty contract? In this below-

“Battery and cables; any battery for a component; spark plugs and wires; lights (bulb, sealed beams, lenses); suspension alignment; wheel balancing; wiper blades; catalytic converter, particulate filter and any other exhaust system components; heat shields and exhaust hangers; throttle body cleaning; evaporator deodorizing; carbon cleaning;”

.....what are they saying, this tuff above isn't covered? If so then I can understand bulbs and sealed beam lights but how are lenses not covered? I guess if you had a rock hit one of your headlights, that would be an insurance thing but either way regardless, even if you had a sense that was getting real weathered, I could see that not being covered and how they could say that's just normal wear like a tire, brake pads, or bulbs but that LED panel is part of the headlight assembly just like all the other electrical components that makes the whole headlight work. Besides, I don't see how they can even consider an LED the same as a bulb anyways because its not even a bulb at all. There's not even a filament in it.

I see that you've already told them to replace it on your dime but I would've kept trying unless you can find where it explicitly says that the headlight assembly or even the tail light assembly just purely isn't covered and if they still said no, I wouldn't have spent over a grand for just one headlight because you can find something way better in the aftermarket and two lights for that price.

 

[JayinMI]

So what exactly does it say in your warranty contract? In this below-


.....what are they saying, this tuff above isn't covered? If so then I can understand bulbs and sealed beam lights but how are lenses not covered? I guess if you had a rock hit one of your headlights, that would be an insurance thing but either way regardless, even if you had a sense that was getting real weathered, I could see that not being covered and how they could say that's just normal wear like a tire, brake pads, or bulbs but that LED panel is part of the headlight assembly just like all the other electrical components that makes the whole headlight work. Besides, I don't see how they can even consider an LED the same as a bulb anyways because its not even a bulb at all. There's not even a filament in it.

I see that you've already told them to replace it on your dime but I would've kept trying unless you can find where it explicitly says that the headlight assembly or even the tail light assembly just purely isn't covered and if they still said no, I wouldn't have spent over a grand for just one headlight because you can find something way better in the aftermarket and two lights for that price.

That’s the exact part of the contract that the person who sold me the warranty referred me to.

I’ve been searching for aftermarket. But this truck has the headlights that move when you turn. I’m not mechanically inclined so to speak. So buying them aftermarket is one thing. Me installing them is totally another. They haven’t replaced it yet. The part wont be here until Tuesday.

And as for west and tear. There isn’t a scratch or fading on either assembly. The truck is in perfect condition. But your argument is the same one that I’ve been using. It’s not serviceable and an electrical issue.

 

[IvoryHemi]

The ones in my 2020 Laramie are a lot better then these in the 2019 Limited.

First person I’ve seen say this.

 

[JayinMI]

First person I’ve seen say this.

The limited has the articulating headlamps (which my Laramie doesn’t). But, the 2020 is a lot brighter. My 2010 LaCrosse has the adaptive HID headlamps and I can tell those move when I’m driving. I can barely tell on the 2019.

 

[sleboom]

Mopar warranties are a joke. They are the biggest scam right after climate change. I will never buy another extended warranty from mopar...or any other car company. Just big business trying to screw over the little guy any chance they get.

 

[RD Holland]

$3700 is a lot of money. Did you accept their first price? I have found saying "No thanks, too much." usually gets the price lowered. Dealers make a lot of money selling warranties and I have had them drop the price two or three times in an attempt to sell one. I got one for my 'vette for $1200 on the third offer, which I took. On the other hand, I bought one the same way for a used car at a Honda dealer. The car was not a Honda. When something went wrong, we went back to that dealer and they would not service it. We went to the local dealer for that brand and they would not honor the warranty. Third party warranty is not one I'll ever have again.

 

[JPT]

Mopar warranties are a joke. They are the biggest scam right after climate change. I will never buy another extended warranty from mopar...or any other car company. Just big business trying to screw over the little guy any chance they get.

I haven't had a single denial with my Mopar MaxCare Lifetime warranty. So far:

Filler Neck replaced with new design (no more gas nozzle getting stuck)
Oil Filter housing seal & Timing Cover seal (oil leak)
Cut door wiring harness repaired (did not trigger open door alert or lights on the rear driver side door)
Exhaust Manifold Bolts replaced (cold Hemi tick)
Front Axle CV Replaced (boot was torn)
Driver's side mirror replaced (wouldn't heat up to the level of the Passenger Side)

 

[Jim113]

I was just told today by purchasing dealer its not covered its classified as a wear item just like tires, wipers etc.

I purchased an extended warrant plan when I bought my 2020 and in the coverage section it says ... "bi-xenon HID headlamps and ballast" are covered ... I'm not sure, but is this similar to what you needed replaced ??

 

[anchorsaweigh]

FCA is not exactly praised for their customer service.

 

[Marshall]

I would think a poor contact some where in it, if you get the old one apart, try soldering the connections, if they have any you can get at. Ridicules price, Audi should come with a barrel of cash.

 

[Morey]

Well I have the dealer the OK to replace it at my cost. But I told them that I wanted the old one back. I’ve also been going back and forth with the rep who sold me the warranty. He pointed me to this part of the contract:

“Battery and cables; any battery for a component; spark plugs and wires; lights (bulb, sealed beams, lenses); suspension alignment; wheel balancing; wiper blades; catalytic converter, particulate filter and any other exhaust system components; heat shields and exhaust hangers; throttle body cleaning; evaporator deodorizing; carbon cleaning;”

I told him that if the thing was “serviceable” and needed maintenance like they claim, I could understand that. But it’s not serviceable. And for a $1,200 part to fail on a 3 yr old truck that only has 38k on it is BS that I should pay for it. I could understand if it was something that is wear and tear.

He did say if it was “electrical” and that’s why it failed, then it would be covered.

An LED light’s not electrical?
I wonder what it’s designation is

 

[stormcom]

Take it apart and check connections. Also, take a magnifying glass and check the solder joints. Most flickering lights are loose or bad connection and solder joints. Clean the connections with an eraser and contact cleaner. If it has resistors in line, check them. If it is intermittent, check the above. This and a dollar will buy you a senior cup of java at Mc D's. I do quite a bit of repair soldering on boards with bad joints.

 

[corneileous]

Mopar warranties are a joke. They are the biggest scam right after climate change. I will never buy another extended warranty from mopar...or any other car company. Just big business trying to screw over the little guy any chance they get.

So far mine hasn’t.

 

[corneileous]

$3700 is a lot of money. Did you accept their first price? I have found saying "No thanks, too much." usually gets the price lowered. Dealers make a lot of money selling warranties and I have had them drop the price two or three times in an attempt to sell one. I got one for my 'vette for $1200 on the third offer, which I took. On the other hand, I bought one the same way for a used car at a Honda dealer. The car was not a Honda. When something went wrong, we went back to that dealer and they would not service it. We went to the local dealer for that brand and they would not honor the warranty. Third party warranty is not one I'll ever have again.

Hmm. I had an extended warranty for my old 08 Ram I bought used and the only time I had to use it was to get a ac compressor replaced but I took it to the local Phord house to get it worked on. The only problem I had which didn’t turn out to be a problem at all was that the warranty company didn’t want to pay for a new dryer because of their policy of not paying for parts that weren’t bad, even though they were told by the service department, and they acknowledged, that the warranty for the new compressor was only valid if the dryer was replaced as well.

 

[corneileous]

I haven't had a single denial with my Mopar MaxCare Lifetime warranty. So far:

Filler Neck replaced with new design (no more gas nozzle getting stuck)
Oil Filter housing seal & Timing Cover seal (oil leak)
Cut door wiring harness repaired (did not trigger open door alert or lights on the rear driver side door)
Exhaust Manifold Bolts replaced (cold Hemi tick)
Front Axle Replaced (boot was torn)
Driver's side mirror replaced (wouldn't heat up to the level of the Passenger Side)

Damn, I guess I’m just gonna have to wait for other things to happen so that the deductible gets further spread out but I didn’t know that that funky filler neck for the gas tank was covered. I’ve already chipped the paint right above that damn thing trying to pull a stuck nozzle out one time.

 

[JayinMI]

An LED light’s not electrical?
I wonder what it’s designation is

That’s what I said. I’ve been going back and forth with them all day.

 

[tul9033]

I recently purchased a 2019 Limited. And I also purchased a Mopar Mascara warranty with a $100 deductible. About 3 weeks after I purchased the truck, the lowed LED strip on the passenger headlight decided that it would work when it wanted to. I took it into the dealership for that AND horrible wind noise from the panoramic roof (which I don't have the issue on my 2020 Laramie). Mopar warranty REFUSES to cover the headlight assembly. They claim that it "industry standard" to consider it a maintenance issue. Therefore, since it is a maintenance issue, they will not cover it, and the unit is $1,100.00. I called the 800 number to Mopar warranty, and emailed the CSR at molar who sold me the warranty. They refuse to budge. The headlight assembly is NOT serviceable as far as I know. I am highly disgusted at this point. This is my 4th ram in (2) years (I drive a lot).

Has anyone had a similar issue?

Came out yesterday after seeing your message and sure enough the lower LED on the driver headlight was out. I'm still under factory warranty so hopefully it won't turn into a fiasco.

 

[jr27236]

They should of covered that under you 3/36 since your literally just out of that. My wife's 17 Durango racetrack tail gate light got the water leak and the dealer said it was covered under then extended warranty so I waited to replace it and during that time the factory warranty had expired. Only to find out later that the factory warranty would have covered it and the extended does not and this was told to me by Mopar factory warranties customer service. Sealed unit is not covered total joke. Give me my bulbs back and jam these garbage LED units up there tail pipe.

 

[JayinMI]

They should of covered that under you 3/36 since your literally just out of that. My wife's 17 Durango racetrack tail gate light got the water leak and the dealer said it was covered under then extended warranty so I waited to replace it and during that time the factory warranty had expired. Only to find out later that the factory warranty would have covered it and the extended does not and this was told to me by Mopar factory warranties customer service. Sealed unit is not covered total joke. Give me my bulbs back and jam these garbage LED units up there tail pipe.

Oh they are holding firm. I read the complaints on the BBB website. They had appeared to be amenable to OK ing the repairs once a complaint had been filed. I filed one last night, and they answered by 10AM this morning pretty much telling me to KOAD.

While I was responding to FCA's response to the BBB, I got a call from my two employees who I had sent to pick up the truck. The dealership was not finished with it, because they were waiting on the part. According to them, the part was on backorder and they did not know when it was going to come in. Yet they told me yesterday that it was ready. So I told my guys to get the truck, and when the part came in, I would bring it back. I was not going to wait weeks without my truck. Low and behold all of the sudden, the part came in (within the 20 minutes my employees were there), and it would be done today.

I got the call about 4pm that it was done. But the service guy (not the one who originally helped me), stated that the light must have been hit, because when the tech pulled it out, it kind of just fell apart. I told him that I call BS. The exterior of the light is fine, not even a scratch. There are no scratches, dings or dents on the bumper or the plastic piece between the number and the headlight. I told him that the tech just did not know how to get the damn thing out. Which explains why half of the clips are broken on the old one (I made them give it back to me.)

Most importantly, they DID NOT fix the issue with a massive amount of noise from the panoramic roof. I told them that its not shutting all the way. You can clearly see the difference between my 2020 and this 2019. It sticks up about 1/8th of an inch above the seal. They claim that the seal just needed tone lubricated. Today feels like a Monday I swear!