sportsdad3boys
Junior Member
- Joined
- Sep 14, 2022
- Posts
- 4
- Reaction score
- 1
- Location
- Columbia, MD
- Ram Year
- 2020
- Engine
- Cummins 6.7 w/Turbo
2020 Ram Big Horn with 8.4" Uconnect. Valid and active At&T Connected Car Plan. Uconnect/SiriusXM Guardian services all working properly. WiFi network is up, and devices can connect to it, but once connected the devices report "no internet". Wasted my time talking to Uconnect who first said it was an AT&T issue (I had already talked to AT&T and they verified all of their stuff works fine), then palmed me off to SiriusXM Guardian after stating there is no update for my radio, and can't comment on if an update is planned. The SiriusXM Guardian talk was even a bigger waste of time (the SiriusXM Guardian guy "insisted I can't get internet access on my radio" then when he finally understood I was connecting to WiFi provided through the radio unit, tried to instruct me to "log into the internet", then after that tried to sell me an upgraded SiriusXM radio plan!). My question here is two-fold: 1) Is there a firmware update that the dealers have to address this issue (I've seen some forum traffic to this affect), and 2) what is the soft reboot procedure for my Uconnect system? (hoping a soft reboot might clear any glitches).