2018 1500 w/ 4c 8.4 w/ NAV - Many Issues

[SitKneelBend]

No I'm not sure. How do I tell? However, when I go to the apps menu, there are no apps shown at all.

Can you post a picture of what you are referring to? In addition, hold the defrost button, temperature up arrow and temperature down arrow until the dealership mode menu appears and post a picture of that too.

 

[Lester22]

Can you post a picture of what you are referring to? In addition, hold the defrost button, temperature up arrow and temperature down arrow until the dealership mode menu appears and post a picture of that too.

This is the apps page I was talking about. There is nothing there. When I was test driving the truck, it had several apps on this page. I see in the forum that I'm supposed to be able to go to the app store and download apps. Nowhere on the UConnect do I find the App Store.

 

[Lester22]

This is the apps page I was talking about. There is nothing there. When I was test driving the truck, it had several apps on this page. I see in the forum that I'm supposed to be able to go to the app store and download apps. Nowhere on the UConnect do I find the App Store.

Is this the page you were asking for?

 

[SitKneelBend]

Is this the page you were asking for?

I was looking for that first screen just before this one. There should be a section for "Navigation" on that dealer mode screen if your radio has Nav with a map database version in it. I see what you mean about the apps, that should be populated with at least 2 pages and not blank (we'll get to that after confirming NAV).

 

[Lester22]

I was looking for that first screen just before this one. There should be a section for "Navigation" on that dealer mode screen if your radio has Nav with a map database version in it. I see what you mean about the apps, that should be populated with at least 2 pages and not blank (we'll get to that after confirming NAV).

The photo of the 4 options is like the intro page then I select the Radio Part Information. The next photo is the second page to the Radio Part info.

 

[SitKneelBend]

The photo of the 4 options is like the intro page then I select the Radio Part Information. The next photo is the second page to the Radio Part info.

They may have replaced it with a non-NAV UAS radio from the screens. I'd need to see the part number on the back or any paperwork they may have provided you to confirm. I would confirm that before proceeding with any fix...if you paid for a truck with NAV they should provide a truck with NAV.

If this is in fact a NAV radio the lack of all Apps may be the reason the NAV info is also missing, but I'd confirm the part number on the back first.

 

[Lester22]

They may have replaced it with a non-NAV UAS radio from the screens. I'd need to see the part number on the back or any paperwork they may have provided you to confirm. I would confirm that before proceeding with any fix...if you paid for a truck with NAV they should provide a truck with NAV.

If this is in fact a NAV radio the lack of all Apps may be the reason the NAV info is also missing, but I'd confirm the part number on the back first.

Does this help?

 

[Lester22]

Does this help?

How do I find out if my truck had NAV? I didn't have it long enough to find out for sure before they replace the radio. The initial screen was delaminating, and they said they'd replace it as part of the purchase. It only took 3 trips before I fonaly got a new radio, but they said it was remanufactured. I thought remanufactured "stuff" had to have a label stating it was "remanufactured"? Do you know anything about that?

 

[SitKneelBend]

Does this help?

Yep, looks like they gave you a non-NAV radio (UAS). You can use this site to enter your VIN and see the trucks original equipment listing.

FCA RAM

fcagroup.my.site.com

Do you have AlfaOBD?

 

[Lester22]

Yep, looks like they gave you a non-NAV radio (UAS). You can use this site to enter your VIN and see the trucks original equipment listing.

FCA RAM

fcagroup.my.site.com

Do you have AlfaOBD?

Not sure what that is.

 

[Lester22]

Not sure what that is.

I'm unable to sign into that link fcagroup. No signup page to it?

 

[SitKneelBend]

I'm unable to sign into that link fcagroup. No signup page to it?

Nope, it works for me try this link but append your VIN after the "=" sign...

https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=

 

[Lester22]

Nope, it works for me try this link but append your VIN after the "=" sign...

https://www.chrysler.com/hostd/windowsticker/getWindowStickerPdf.do?vin=

That clears things up. It appears as though it didn't have the nav at the biggening.

 

[Lester22]

For the nav, I guess I can just use the Google from my phone. As for getting the shopping apps link, how do I restore that?

 

[SitKneelBend]

For the nav, I guess I can just use the Google from my phone. As for getting the shopping apps link, how do I restore that?

True and quite honestly the CarPlay and AA connectivity with Navigation is much better than OEM. I rarely use factory NAV. As for the apps, first I would try removing the in-line fuse in the engine bay for the radio (fuse holder is near the battery just in front of the brake booster. After letting it sit for about 5 minutes plug the fuse back in and turn the truck on. See if there is any text on the bottom of the screen about installing applications (like performance/offroad pages). THen just let it sit for a while and go through several normal power cycles to see if everything shows back up.

If you still have the problem the next step would be re-installing the firmware. Since you are already on the latest v40.1 you'll need to first flash back to an older version (like v39.6).

 

[Lester22]

True and quite honestly the CarPlay and AA connectivity with Navigation is much better than OEM. I rarely use factory NAV. As for the apps, first I would try removing the in-line fuse in the engine bay for the radio (fuse holder is near the battery just in front of the brake booster. After letting it sit for about 5 minutes plug the fuse back in and turn the truck on. See if there is any text on the bottom of the screen about installing applications (like performance/offroad pages). THen just let it sit for a while and go through several normal power cycles to see if everything shows back up.

If you still have the problem the next step would be re-installing the firmware. Since you are already on the latest v40.1 you'll need to first flash back to an older version (like v39.6).

I've already tried pulling the fuse. I'll give it a few more days and repost.

How would I flash back to a previous version?

 

[SitKneelBend]

I've already tried pulling the fuse. I'll give it a few more days and repost.

How would I flash back to a previous version?

If you've already done the fuse there is no use in waiting. PM me your gmail address and I can provide the correct files for you.

 

[Lester22]

If you've already done the fuse there is no use in waiting. PM me your gmail address and I can provide the correct files for you.

[email protected]

Thank you so much for all the help!!! you are the first that has been able to help me out!