Lauren Copes
Junior Member
New to the forum and looking for advice. Just bought a 2021 1500 Big Horn (my first Ram) and love it! BUT....in the first week the dash display started acting strange. It would just be a white screen and then while driving it would slowly turn gray and then show up. I called the dealership and took it by. It of course had started coming on while I drove there so was there but very dim when he looked at it. Said it got a "key code" so he suggested I go home and try both keys. It didn't work at all. I called and then took it back by there and he said it didn't have any codes. He said they would need to keep it for a few days until a technician could look at it. He was going to check with the sales guys to see when I could bring it and get something else to drive. Sooo - I never heard back, it's been 2 1/2 weeks. Called again today and service guy(he's trying to help!) said sales has nothing I can drive. Did I mention I've tried to call my sales rep a LOT with no luck!
Anyway - just trying to figure out if this is something that is a known issue? Anything I can do? I love the truck but it's not safe to drive like this as now it doesn't come on at all most of the time, and did I mention it is BRAND NEW? Any help would be amazing!
Anyway - just trying to figure out if this is something that is a known issue? Anything I can do? I love the truck but it's not safe to drive like this as now it doesn't come on at all most of the time, and did I mention it is BRAND NEW? Any help would be amazing!