whodini
Junior Member
I bought a new 2500 6.7 Limited in April of 2026 and the digital rearview mirror was intermittently working when I drove it off of the lot. A message constantly came up saying "digital rearview mirror needs service" with a constant bell sounding. Once at the dealer, a code of U0565 was stored. After six weeks, the dealer replaced the interior wiring harness and a mode under the driver's seat. I picked up the truck and it immediately did the same thing. I took to another dealer where a STAR (Service Technical Assistance Resources) number was assigned to the truck. It has been in the shop for another four weeks, which makes it a total of ten weeks in the shop, and still no resolution. The dealer said Stellantis' STAR personnel only respond after three or four days and of course Stellantis refuses to supply a rental vehicle. Two claims numbers have been assigned to the truck by Stellantis but their customer service personnel can't seem to understand what is being said to them about the situation. There is a service bulletin out regarding this issue with five areas to be checked. This means it is a common electrical issue in these trucks. I am picking up the truck tomorrow as the dealer is pointing fingers at Stellantis and Stellantis is no where to be found for the dealer. Anyone have any ideas on how to fix this problem as I cant keep paying for a rental vehicle while everyone points fingers?
