8.4AN Not Recognizing Voice Commands with USB and SD

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jsequino

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Newbie here but I've been lurking for a while. I have a 2013 1500 Laramie Longhorn - great truck! I'm now on my 2nd 8.4AN radio and my 2nd console including the SD and USB. I had weird issues where the radio would freeze and it created 3 copies of every song on my USB and SD card. As well, the music would completely cut out if I opened the upper or lower console. I got the new radio and the problems still persisted. I just got the new console and everything seemed to work fine for 1 day. Now it says INSERT SD CARD even though the card is already in there. Then it will say DEVICE UNPLAYABLE - even though the card is fine. After I insert and remove the SD card a few times it eventually recognizes it.

As well, the a new problem is that now the Voice Recognition will not work for anything but a track number. If I say "Play Song Born To Run" (or whatever), it will display a yellow word "processing" and then it will say aloud "Playing Song Born To Run" - only it doesn't play Born To Run. It stays on the current song/artist that is playing. Very annoying. Anyone else having these issues and or know a fix for it? Supposedly this is the newest 8.4AN radio and I just got the latest flash updates on Friday.
 

chuck

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Welcome to the forum. I was going to suggest installing the newest update that's available on the website, but I'm assuming that's the same thing as the flash update that you mentioned. Hopefully someone else will be able to chime in soon with more advice than just to update it. Good luck!
 
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jsequino

jsequino

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UPDATE: I just had my 3rd radio installed yesterday and now it's created a whole new set of problems. The voice commands have completely stopped working for everything: the phone, the GPS, the radio, the USB/SD. Anyone know if the mechanics just hooked things up wrong or do I now have a new problem with this new radio?
 

jeepguy_1980

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I had one version of the software that did not respond to voice commands. It tried to, but it had no clue what I was telling it.

The latest software 13.19.0 has great voice command response. Make sure you're running the latest version.
 
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