Anyone else effected with Sirus XM will not refreshing?

[Levi]

My Sirus trial subscription ran out and I sent a payment to continue the account. Numerous attempts to reconnect Sirus XM failed. After talking to the customer care at Sirus I was sent to the team that handles my specific radio model (this team is not in the Philippines but somewhere here in the US) I come to find out this is a known issue with some 2019 12 inch screen owners and the engineers are currently working on a solution. I'm curious if anyone else out there has this same problem?

 

[JoeCo]

I thought they gave you a pretty long trial subscription? My 2017 said it has a 5 year trial subscription and it's still working currently.

 

[turkeybird56]

Bummer, I only got a year with mine, good till August

 

[JoeCo]

Bummer, I only got a year with mine, good till August

That's odd maybe they just changed that recently.

 

[turkeybird56]

Dunno, got a MY 2019, and right on the ole Winder sticker, 1 year

From Sticker: SiriusXM® Sat Radio w/ 1–Yr Sub Call 800–643–2112

 

[brian42]

Mine came with:

1 year Sirius XM, Guardian, and Traffic Plus

5 year Sirius XM Traffic, Travel Link

I don't know if it makes a difference but mine is the 8.4" with NAV.

 

[turkeybird56]

Mine came with:

1 year Sirius XM, Guardian, and Traffic Plus

5 year Sirius XM Traffic, Travel Link

I don't know if it makes a difference but mine is the 8.4" with NAV.

They have all the packages mixed up depending upon Trim Levels and what "custom" builds are in. U have the NAV and such, I do not, got lower radio package. All good though cause as long as I get some tunes and such, I can use apple car play all day long to navigate. But I just a Boird...

 

[BRFiel]

Mine came with:

1 year Sirius XM, Guardian, and Traffic Plus

5 year Sirius XM Traffic, Travel Link

I don't know if it makes a difference but mine is the 8.4" with NAV.

My 2019 Limited with 12" system came with the same brian42

 

[BRFiel]

I think this will follow along the same thread. When I use the Travel Link weather map the radar image only stays on the screen for 10 to 15 seconds and then is off for four or five minutes, then back again for 10 or 15 seconds. Anyone else have this problem?

 

[Neil E]

Hopefully they get it straightened out. I hope you didn't pay them full price, if you call you can get 6 months for $5 a month. Sure, you have to pay with a card, but if you decide not to renew, just have your bank reissue a new card. Plus, I just put a reminder in 1 week before my subscription ends and get another 6 months for $30.