- Nov 6, 2022
- Reaction score
- New Orleans, LA
- Ram Year
- Hemi 5.7
Friend,The short answer... You shouldn't.
It's a used truck. Batteries may test good today and be bad tomorrow. If you bought it with a warranty, then maybe (depending upon what the warranty calls for) but if you bought it as-is with no warranty you are on your own.
The issues were not caused by the dealership.
Cabin air filters are a 5 minute replacement. First thing I do when I buy a vehicle.
Batteries go bad.
Suspensions wear out over time. Assuming you put some miles on it in the year that you owned it since buying from the dealer.
It looks like they did the header work for you, so be thankful. They probably weren't liable for them depending on the paperwork you signed.
At the end of the day if your first response to them not reacting quickly enough was to blast them on Google reviews, they're not going to be inclined to help you. You immediately come across to them as a trouble customer. Sometimes it's better to let someone take their business elsewhere.
Not trying to be rude.. just honest. That's the assumptions I'm making from reading your post and having worked for a dealership in the past.
I gave them a bad review on Google not because they didn't "act quickly enough," but because they flat out refused to reimburse me for the battery that died the day after it was sold to me. I removed the bad review after they agreed to reimburse me.
The cabin air filter being dirty is just further proof that they did not inspect this vehicle. Replacing isn't the issue. The issue is that its a sign that a proper inspection of what they advertised as a Certified Pre-Owned wasn't done.
Per Ram's own statement on their Certified vehicles:
"All Ram Brand certified pre-owned trucks and vans go through a detailed 169-point inspection by trained Ram Brand technicians—covering all aspects of the vehicle, inside and out, from the wheels and undercarriage to the engine, steering, paint condition and more. They’re then reconditioned using authentic Ram Brand parts, to make sure they function just as beautifully as they look."
It is quite obvious that none of this was done.
We pay extra for certified vehicles. There are aftermarket parts on this supposedly inspected and certified truck that failed. So it is your stance that I should be grateful that they didn't do their job to begin with?
And yes, the suspension issues were directly caused by them when they replaced the headers (which never should have been on the truck in the first place). They told me that it was. Did you not read the service order I posted earlier?
I think because you once worked at a dealership, you feel some need to defend them.