Friend,
I gave them a bad review on Google not because they didn't "act quickly enough," but because they flat out refused to reimburse me for the battery that died the day after it was sold to me. I removed the bad review after they agreed to reimburse me.
The cabin air filter being dirty is just further proof that they did not inspect this vehicle. Replacing isn't the issue. The issue is that its a sign that a proper inspection of what they advertised as a Certified Pre-Owned wasn't done.
Per Ram's own statement on their Certified vehicles:
"All Ram Brand certified pre-owned trucks and vans go through a detailed 169-point inspection by trained Ram Brand technicians—covering all aspects of the vehicle, inside and out, from the wheels and undercarriage to the engine, steering, paint condition and more. They’re then reconditioned using authentic Ram Brand parts, to make sure they function just as beautifully as they look."
It is quite obvious that none of this was done.
We pay extra for certified vehicles. There are aftermarket parts on this supposedly inspected and certified truck that failed. So it is your stance that I should be grateful that they didn't do their job to begin with?
And yes, the suspension issues were directly caused by them when they replaced the headers (which never should have been on the truck in the first place). They told me that it was. Did you not read the service order I posted earlier?
I think because you once worked at a dealership, you feel some need to defend them.
I don't defend anyone from a dealership, and I've had my share of bad ones.
Does the 169 point inspection specifically say that they're going to replace a cabin air filter? Those inspections are essentially safety inspections and general maintenance such as lube, brakes, tires, etc.. If something falls within spec, they leave it alone. If it's not on the list it doesn't get checked. I've NEVER seen ANY dealership replace a cabin air filter as part of their inspection. I've probably owned 50-60 vehicles of EVERY brand. Never happened once. Heck, it wasn't that long ago that Rams didn't even come with cabin filters.
The inspection does not require them to replace aftermarket exhaust components with factory components if it is functioning properly at the time. That is NOT a requirement to certify a vehicle. I'm sorry if you believe that it is, but maybe call the dealership and ask them. IF they have to replace a part, they replace it with a factory Ram part.
If the battery died the day after, why would you expect them to replace it? If they did, it would be as a courtesy but it is not a requirement. Again, if it tested good during the inspection and then sat on a lot for a period of time it happens. I would hardly blame that on a dealer.
How would suspension issues be caused by the dealer when they replaced the headers? (There's no service order posted that I can see) IF they inspected, found worn/loose components and adjusted them then yes.. you should be thankful.
Again... you said you purchased it a year prior to having this work done. If it's not under warranty, then they are under no requirement to help you.
You haven't answered a couple of basic questions:
1) Did the CPO truck come with a warranty? If yes, what specifically does that warranty cover? (BTW... Maxcare DOES allow for rental car reimbursement)
2) How many miles have you driven it between the time you bought it and the time you took it in for the suspension work?
I'm all for shotgun blasting a dealer who has done a shoddy job and just won't help but it really does look like the dealership did try to help. Don't take offense to what I am saying. I am just looking at what's been said and trying to look at this from both sides. We need more information.
How many miles were on the truck when you bought it?
