DeusUrsus
Junior Member
Hey guys!
I have a 2019 Ram Limited that came off the dealer lot with a few with issues.
One being my mirrors wouldn't tilt down while in reverse (the option was there and not toggleable to "on"), the hood would vibrate at high speeds (60mph+) and the brakes are squealing nearly every time I brake.
The service department was able to fix the mirror issue. They said that a sales code didn't get installed like it should have, and they were able to fix the hood issue too (I haven't had the chance to test if it actually fixed it yet).
My main problem now is the brakes.
The maintenance report states that they performed a break in procedure to get the squealing to stop. They were able to stop it and called me. I drove it home and about 5 minutes into the drive, I noticed the brakes squealing again. It was just as bad as before. I called the service department and spoke to the manager. He basically said that all new vehicles did this and that since it was under 500 miles there was nothing more he could do. I called him out on it, having owned 2 NEW Rams in the past, and never having this issue.
He said FCA won't allow his techs to do any more than what they've already done, and that the brakes will stop squealing eventually. This is garbage because he said that the rotors were rusty or had debris just from normal driving and that's why they're doing this. It hasn't rained and they haven't been wet since I took possession of the vehicle, and you can literally take a finger to the rotors and pull it off fairly clean.
Needless to say, I'm frustrated. I know that there are a few of you guys that have this same issue. I would love to have a thread where people state the following:
1) Trim level (maybe there's a correlation)
2) Mileage
3) Service you've had performed to fix the issue
4) What situations your brakes squeal (ie every stop, light braking, hard braking etc)
I feel like if we can gather enough data then we can get FCA to do something.
Just as an aside, I have opened a case with FCA if the issue wasn't fixed today. They said that they haven't had any reports of squealing brakes with the new 2019 Ram and to let them know if the issue persists. I'll be following up with them after this post.
Edit1: The FCA rep told me to take it to a different dealer for a second opinion, and then get back to them with the results. I have an appointment on the 29th to have them look at the issue. I asked the FCA rep if they had heard anything directly from customers about squealing brakes, and the FCA rep said he's never heard of it and there haven't been any reports. I'm guessing that no matter what he's heard, he can't speak for FCA regarding mechanical issues unless it's been made public.
I have a 2019 Ram Limited that came off the dealer lot with a few with issues.
One being my mirrors wouldn't tilt down while in reverse (the option was there and not toggleable to "on"), the hood would vibrate at high speeds (60mph+) and the brakes are squealing nearly every time I brake.
The service department was able to fix the mirror issue. They said that a sales code didn't get installed like it should have, and they were able to fix the hood issue too (I haven't had the chance to test if it actually fixed it yet).
My main problem now is the brakes.
The maintenance report states that they performed a break in procedure to get the squealing to stop. They were able to stop it and called me. I drove it home and about 5 minutes into the drive, I noticed the brakes squealing again. It was just as bad as before. I called the service department and spoke to the manager. He basically said that all new vehicles did this and that since it was under 500 miles there was nothing more he could do. I called him out on it, having owned 2 NEW Rams in the past, and never having this issue.
He said FCA won't allow his techs to do any more than what they've already done, and that the brakes will stop squealing eventually. This is garbage because he said that the rotors were rusty or had debris just from normal driving and that's why they're doing this. It hasn't rained and they haven't been wet since I took possession of the vehicle, and you can literally take a finger to the rotors and pull it off fairly clean.
Needless to say, I'm frustrated. I know that there are a few of you guys that have this same issue. I would love to have a thread where people state the following:
1) Trim level (maybe there's a correlation)
2) Mileage
3) Service you've had performed to fix the issue
4) What situations your brakes squeal (ie every stop, light braking, hard braking etc)
I feel like if we can gather enough data then we can get FCA to do something.
Just as an aside, I have opened a case with FCA if the issue wasn't fixed today. They said that they haven't had any reports of squealing brakes with the new 2019 Ram and to let them know if the issue persists. I'll be following up with them after this post.
Edit1: The FCA rep told me to take it to a different dealer for a second opinion, and then get back to them with the results. I have an appointment on the 29th to have them look at the issue. I asked the FCA rep if they had heard anything directly from customers about squealing brakes, and the FCA rep said he's never heard of it and there haven't been any reports. I'm guessing that no matter what he's heard, he can't speak for FCA regarding mechanical issues unless it's been made public.
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