Disregard prior post, still having problems contacting Alfa / Alexi is Anyone else?

[TJP440]

I posted earlier on having trouble contacting Alfaobd and or Alexi. I mistakenly stated the I was using the wrong address. I have since confirmed I was using the correct "[email protected]" all the way back to 12-23 of last year with not 1 response. I thought maybe they were closed for the holidays, so I went on to other things.
I do realize it may take a day or two for them to respond
What am I missing??? is anyone else having issues.