Marlinmate
Junior Member
Finally saw the OTA update show up on my screen on Sunday afternoon....my ONLY option was to schedule a time within 24 hours to schedule the update. I chose 5am, Monday morning...since the car would be sitting there...not being used.
Jump in my truck at 7:30am on Monday morning and the schedule option is still showing but the radio does not work. So I put the truck in gear and head to work. While I'm driving, the update starts to happen and gets to 100% complete. The schedule option comes back on and says i need to schedule the update. Still no radio.
Hit the "Assist" button and get ahold of some gal who tells me to do the "loop" option which is to :
Do that and it STILL doesn't work. Get back on the phone and Uconnect says to take it to Any dealer at ANY time and the dealer will fix it free of charge and the gal gives me a case number #8675309. Still no radio.
Get to the dealer on Monday afternoon and tell him my issue. He says there will be a $180 diagnostic fee. I said "no there won't". Your OTA update, locked up my radio and you want to charge me?" He says "The software isn't a Dodge Ram product"...."uconnect is an outside software supplier". Now I'm starting to see red. I then tell him that I have a case # and he says..."well that changes things". I then get him on the phone with Uconnect and they work out whatever procedure is required. Really dude..you want to charge me to look at a software issue that you forced into my truck, that is made by the company you work for? Thats like saying a Bosch 02 sensor in my Dodge Ram can't be replaced because it was made by Bosch...not Ram.
Repair guy takes my truck back and comes back 30 minutes later and says my radio is fryed! The update, fryed my radio. So a new radio has been ordered, FREE of charge, and I'll have to go back and get my radio installed and updated(hopefully).
What a fiasco. Anyone else have this BS experience?
Jump in my truck at 7:30am on Monday morning and the schedule option is still showing but the radio does not work. So I put the truck in gear and head to work. While I'm driving, the update starts to happen and gets to 100% complete. The schedule option comes back on and says i need to schedule the update. Still no radio.
Hit the "Assist" button and get ahold of some gal who tells me to do the "loop" option which is to :
I spoke with customer support and was told to perform a reboot AFTER the update took place but was still showing as required with the annoying popup "schedule update" screen. My radio was not outputting any sound but would let me change inputs. Backup camera and phone bluetooth worked for calls but not much else.
"Harman Radio FOTA Concern. Customer may postpone the FOTA update up to 20 times. After this, the radio transitions to “forced update” mode, and the user is required to schedule the update. Radio functions are blocked in this mode until the update is completed. In certain cases, under this “forced update” mode, the FOTA may complete, but the popup continues to persist even over ignition cycles. If this condition occurs, the following procedure can be used to recover and clear the popups.
Important: In the recovery process the ignition must remain on and the set time must be allowed to expire prior to performing the two button reset.
Recovery Process to stop popups from recurring:
1. Choose 'schedule Update'.
2. Set time at least 2 minutes ahead of current time. (For example, if the radio currently shows 10:46 AM, set the time for 10:48 AM). This step is to ensure that “set time” is in the future, and not recently past. However, customers CANNOT set time earlier than 10 minutes past the hour. (For example, the set time cannot be anytime between 10:00 AM – 10:09 AM, 2:00 PM – 2:09 PM, 11:00 PM—11:09 PM, etc.)
3. Confirm that the time is set 2 minutes into the future and select 'Set Time'.
4. In the next screen, select 'OK' to approve the installation. Do NOT press the X. Verify the time on the screen is the correct, no digits are missing, same as the time originally selected. If this screen does not appear, re-initiate from step 1.
5. Keep the ignition on and wait for 3 minutes to allow the set time to pass (for example, if the time was set for 10:48 AM, wait until at least 10:49 AM). Ignition must remain on throughout this process.
7. The 'Schedule Update' popup will appear again after the radio resets, but do NOT perform the Set Time at this time. Instead proceed to ignition off BUS sleep cycle.
8. Perform a complete one hour BUS sleep cycle.
a. Ignition off.
b. open door
c. close door
d. lock the door
e. Wait for One Hour.
f. Make sure keys are 25 feet or more away from vehicle if a Keyless Go vehicle.
9. After the one hour BUS sleep cycle is completed, turn the Ignition On, and confirm that the software update pop up is no longer present."
Do that and it STILL doesn't work. Get back on the phone and Uconnect says to take it to Any dealer at ANY time and the dealer will fix it free of charge and the gal gives me a case number #8675309. Still no radio.
Get to the dealer on Monday afternoon and tell him my issue. He says there will be a $180 diagnostic fee. I said "no there won't". Your OTA update, locked up my radio and you want to charge me?" He says "The software isn't a Dodge Ram product"...."uconnect is an outside software supplier". Now I'm starting to see red. I then tell him that I have a case # and he says..."well that changes things". I then get him on the phone with Uconnect and they work out whatever procedure is required. Really dude..you want to charge me to look at a software issue that you forced into my truck, that is made by the company you work for? Thats like saying a Bosch 02 sensor in my Dodge Ram can't be replaced because it was made by Bosch...not Ram.
Repair guy takes my truck back and comes back 30 minutes later and says my radio is fryed! The update, fryed my radio. So a new radio has been ordered, FREE of charge, and I'll have to go back and get my radio installed and updated(hopefully).
What a fiasco. Anyone else have this BS experience?
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