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Eco Diesel DEF Failure

Discussion in 'Dodge Ram Eco Diesels' started by Al9000, Nov 27, 2019.

  1. Al9000

    Al9000 Junior Member

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    I am an owner of 2016 Eco diesel Dodge Ram with 14000KM , my engine light came on , with a code P20EE , took it to the dealer , and he informed me, your DEF needs to be replaced , I was shocked , I asked him, why would a DEF be shot at such a low mileage, he has no answer for me , Does anyone know? They are replacing it under warranty!
     
  2. cop4hire

    cop4hire Member

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    DEF needs to be replaced? The fluid? LOL Never heard of such a thing unless it's been sitting in your truck for a year.
     
  3. MADDOG

    MADDOG Cummins Driver Administrator Supporting Member Military

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    He said the whole system needed to be replaced?

    Hell the system on my 2500 never worked right from the day I purchased it. It's long gone...
     
  4. chri5k

    chri5k Senior Member Supporting Member

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    P20EE is SCR NOx catalyst efficiency below threshold bank 1. There are a number of threads on this code on various Cummins forums. The usual fix is to replace the NOx or SCR catalytic converter. Essentially the ECM is detecting that it is inject the right amount of DEF but the exhaust coming out of the SCR cat has too much NOx in it. IIRC the SCR system is warranted for 8 yrs / 80,000 miles. You are at 86,000 so it looks like you missed the cutoff for warranty.
     
  5. likes2build

    likes2build Senior Member

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    OP reads 14,000km. Should be warranty?
     
  6. chri5k

    chri5k Senior Member Supporting Member

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    Luckily I don't work in a RAM stealership. ;-)
     
    likes2build likes this.
  7. RamCares

    RamCares Senior Member

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    Hi Al9000,

    I do apologize for the trouble you are experiencing. As you are working with your dealer, I recommend reaching out to our Canadian Customer Care Team to have this documented. You may find their contact information by clicking on the following link and scrolling down to the "Canada" tab: https://www.fcagroup.com/en-US/footer/Pages/contacts.aspx.

    Mark
    RamCares
     

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