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jim mertens

Junior Member
Joined
Sep 23, 2020
Posts
2
Reaction score
2
Location
Stanley, wi
Ram Year
2019
Engine
5.7 hemi
Update on my 2019 12" screen that would just keep streaming and would say searching offline.
Went to a different Ram dealer and they were able to figure out how to enter an address by using the search button on the bottom of the navigation screen (not the top one) The top one is only if you subscribe to sirus guardian. I dont know why for a year and a half it worked for me and either did the dealer. At least I can search and enter an address now thanks to a service tech that dug deeper to help me
 

Brman

Junior Member
Joined
Jul 26, 2021
Posts
12
Reaction score
2
Location
Palm Bay, Florida
Ram Year
2019
Engine
Cummings Diesel
Update on my 2019 12" screen that would just keep streaming and would say searching offline.
Went to a different Ram dealer and they were able to figure out how to enter an address by using the search button on the bottom of the navigation screen (not the top one) The top one is only if you subscribe to sirus guardian. I dont know why for a year and a half it worked for me and either did the dealer. At least I can search and enter an address now thanks to a service tech that dug deeper to help me
Thanks for information, I could only get a search to work by using voice input. Whe I took it to the dealer when it stopped working after a year, dealer told me I would have to subscribe to Gaurdian.
 

jgmartz

Junior Member
Joined
Aug 28, 2021
Posts
2
Reaction score
0
Location
92831
Ram Year
2019
Engine
6.7 diesel
Thanks for information, I could only get a search to work by using voice input. Whe I took it to the dealer when it stopped working after a year, dealer told me I would have to subscribe to Gaurdian.
2019 3500 w/ the 12" screen. From what I gather, it's a complete bait and switch/false advertising/misleading dealer information. The nav system will only find addresses in your "local" area. You cannot search for an address outside your area without a Guardian monthly subscription. For me this pretty much defeats the purpose of the nav system. Had I known this I would not have purchased the nav system for $5,000!!!!! I'd just use my phone which has a much better nav system. I am sooo ******!!!!!
 

Windman1

Junior Member
Joined
Dec 24, 2021
Posts
5
Reaction score
1
Location
Florida
Ram Year
2020
Engine
Eco Diesel
Update on my 2019 12" screen that would just keep streaming and would say searching offline.
Went to a different Ram dealer and they were able to figure out how to enter an address by using the search button on the bottom of the navigation screen (not the top one) The top one is only if you subscribe to sirus guardian. I dont know why for a year and a half it worked for me and either did the dealer. At least I can search and enter an address now thanks to a service tech that dug deeper to help me
Thanks for the tip. I tried the bottom "where to" button and was able to put in an address and get my navigation back. My local dealer had no clue, or they are told to have no clue. Either one is pretty bad.
 

tron67j

Senior Member
Joined
Oct 14, 2019
Posts
2,909
Reaction score
2,994
Location
Maryland
Ram Year
2018
Engine
6.4 Hemi
It is another interesting way to monitize the features in vehicles. Sirius I see the value, a monthly fee to not have adds. Google maps are free because we get adds in our Google searches. But reading above local maps are free but distance required are subscription, that makes no sense because the service should cost the same regardless of where the destination is. For me, I find no value in using the radio maps; they are not constantly updated and when available cost money. Using the phone maps works perfectly on my radio and I can enter my destination in before I get in the vehicle. This way I know if there is delay before I walk out and can plan accordingly. If Google Maps ever becomes subscription based, of course then I have to comparison shop. No idea really why I add all this, maybe just to offer an alternative idea to the problem above.
 

Killroy

Junior Member
Joined
Feb 28, 2022
Posts
12
Reaction score
5
Location
GA
Ram Year
2021
Engine
5.7L eTorque
Update on my 2019 12" screen that would just keep streaming and would say searching offline.
Went to a different Ram dealer and they were able to figure out how to enter an address by using the search button on the bottom of the navigation screen (not the top one) The top one is only if you subscribe to sirus guardian. I dont know why for a year and a half it worked for me and either did the dealer. At least I can search and enter an address now thanks to a service tech that dug deeper to help me
I used the search button (Where to?) at the bottom and it did nothing to fix the issue. I can get some local destinations, but cant find a zip or city.
 

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