Pwr folding mirrors inop.

[JJEH]

Recently my driver side pwr folding mirror stepped on the rainbow, it will not fold. The right-hand side works just fine. I've seen several yt video with people complaining about the exact issue, but I was wondering if that is something the warranty will still cover?! Anyone else had this problem? I talked to the local dealership here and they want it for 3 or 4 days, don't even try to contact RAM, and I'm not okay with that. Put some tape around it for now... since it's wobbly.

 

[mikeru]

That's something an extended warranty may cover, but you'd need to read through your paperwork to know for sure.

 

[chopperman1]

Unless you have an extended warranty your 2018 isn't covered by factory 3/36. Well I guess it could be if you bought it brand new in Dec2019. It would not be covered by your powertrain warranty.

I do have a drivers oem 2018 power fold/auto-dim mirror you are welcome to. The glass and marker light are broken but the power-fold still works fine. You could piece the 2 mirrors together and have 1 good working one. You can have it free, just pay for the shipping. PM if interested and we will work out something.

 

[JJEH]

That's something an extended warranty may cover, but you'd need to read through your paperwork to know for sure.

Unless you have an extended warranty your 2018 isn't covered by factory 3/36. Well I guess it could be if you bought it brand new in Dec2019. It would not be covered by your powertrain warranty.

I do have a drivers oem 2018 power fold/auto-dim mirror you are welcome to. The glass and marker light are broken but the power-fold still works fine. You could piece the 2 mirrors together and have 1 good working one. You can have it free, just pay for the shipping. PM if interested and we will work out something.

I don't want to sound like a snob, but I used to work for Mercedez-Benz, and we could ALWAYS inquire about possible goodwill by the manufacturer. It was done in 5sec on the computer, but if we had a special case, we had a specific number we could call if we needed to talk to a person. A decision was reached instantly and THIS is what I call customer service, because sometimes the vehicles were way over the warranty, years and/or mileage. The dealership here doesn't even bother asking Stellantis... it's disappointing. In fact, I have had so many bad experiences that I'm currently preparing a letter to be sent to Stellantis. They need to audit their dealerships!

Anyway, thank you for the offer chopperman1, I'll send you a message soon.