Radio Upgrade Need Help Backup Camera Not working and steering control not working

[Tylerwells]

purchased this Unit and the adapters and new media hub
2019 8.4 Delphi
Part Number - (P) 68292209AH

my issue is my steering wheel control buttons arent working and the backup camera isnt working

 

[tron67j]

First you should contact the seller to find out why things aren't working. Hard to provide help as there are different cables out there and you may have incorrect ones. Also, they appear to have sold you the incorrect radio, I believe your radio is for a 2019 and up 5th gen truck and won't work fully in your 4th gen truck. If you are trying to get Android Auto or CarPlay you need a 8.4 out of a 2018 1500-3500 and 2019-2024 DS Classic 1500-only 4th gen truck. You need correct adapters and Ram steering wheel audio kit. If you want to go with correct parts for correct radio you can PM @Mpgrimm2 at M²Mods for cables and @AllMoparParts.com for steering audio kit. They are in our Vendor section and support our forum, but they sell their accessories and can't fix what you bought elsewhere. Infotainment in vendor section can set you up with correct radio, or you can search at car-parts.com for radio, remember any 2018 will work plus 2019-2024 that states "classic".

Good luck

 

[Mpgrimm2]

Yep, known issue when using the wrong radio. Since you took the time to post see here ...

- How To: Install a 2018 4C (UAQ/UAS) Radio in 2013 - 2017 RAM (Please read posts 1-7)

-----------------
... Unfortunately I keep getting a rash of people that want to buy all their harnesses (& parts) from everywhere else except M2 Mods and then expect support for our competitors products b/c they can't get a hold of anyone else when it doesn't work correctly?
... (At this point it's about 50% of my submitted forms, emails and forum messages, which take time to get through a basic response/figure out what they have to work with)

Mike G.
M2 Mods
www.M2Mods4Ram.com
M2 Mods at Ramforum

 

[tron67j]

Hopefully the OP will be able to return what they bought and then get the right materials, and the support, that comes from buying from reputable sources like our you, and all of our vendors.