@Ram Cares

[jkerwick]

I have to jump on this bandwagon. I had my 2016 rebel in at my purchasing dealership for air suspension problems. It has the unlimited mileage lifetime warranty and currently has over 100,000 miles on it. I take impeccable care of it originally it’s spent seven months at the dealership Post Covid with parts issues when I got it back it failed in two weeks but I nursed it along for almost a year because I didn’t wanna lose it again fast-forward to this February. I dropped it off at the dealership again and it remained there for 18 weeks and I finally got it back two weeks ago and it’s finally fixed fingers crossed.
When I was reaching my frustration level, I realize the dealer was no longer to help me so I reached out to ram care. What a mistake !! everything everybody said is true, and when I finally got a person from this country on the phone, they actually began to yell at me. Usually customer service talks to a customer, but in this case, it started out very badly from the person who this case have been escalated to they were actually looking for a fight.Iihad to de-escalate the conversation with them.
I’ve never been treated like that in my whole life by a customer service person.
Dealer who I felt was not doing a good enough job actually ended up treating me better than Stellantis iduring all this back-and-forth. I had a conversation with the dealer principal who told me that Stellantis is so bad to deal with that most times when one of his customers go to them to create a case and get help, he ends up losing the customer forever because of Stellantis. In the end, I ended up commending my dealer, not only for putting up with me for having to deal with Stellantis. If I was this dealership, I would be looking for another product to sell by the way I’m probably on my 25th Chrysler new product in the past 35 years probably my last. Not because of the dealer, but because of Stellantis themselves who treated me with absolutely no respect.

 

[HEMIMANN]

Update - I asked the Google six-fingered plagiarism summation bot if Uconnect subscription is required to run the HomeLink garage door opener on the truck. It answered no - it is supposed to be independent of vehicle manufacturer software. But it wont work if there's no HomeLink software loaded!!!

I took the truck to a remote parking lot so there wouldn't be any weird interference from LED light bulbs and such, tried to link the new opener's remote clicker to the truck HomeLink button and.......nothing. No indicator light, no EVIC display. Tried to clear the HomeLink buttons of any prior programming and..........nothing. No indicator light, no EVIC.

It's dead.

P.S. - no problem programming the wife's Mazda while inside the garage - LED lightbulbs or not.

@RamCares

 

[HEMIMANN]

I have to jump on this bandwagon. I had my 2016 rebel in at my purchasing dealership for air suspension problems. It has the unlimited mileage lifetime warranty and currently has over 100,000 miles on it. I take impeccable care of it originally it’s spent seven months at the dealership Post Covid with parts issues when I got it back it failed in two weeks but I nursed it along for almost a year because I didn’t wanna lose it again fast-forward to this February. I dropped it off at the dealership again and it remained there for 18 weeks and I finally got it back two weeks ago and it’s finally fixed fingers crossed.
When I was reaching my frustration level, I realize the dealer was no longer to help me so I reached out to ram care. What a mistake !! everything everybody said is true, and when I finally got a person from this country on the phone, they actually began to yell at me. Usually customer service talks to a customer, but in this case, it started out very badly from the person who this case have been escalated to they were actually looking for a fight.Iihad to de-escalate the conversation with them.
I’ve never been treated like that in my whole life by a customer service person.
Dealer who I felt was not doing a good enough job actually ended up treating me better than Stellantis iduring all this back-and-forth. I had a conversation with the dealer principal who told me that Stellantis is so bad to deal with that most times when one of his customers go to them to create a case and get help, he ends up losing the customer forever because of Stellantis. In the end, I ended up commending my dealer, not only for putting up with me for having to deal with Stellantis. If I was this dealership, I would be looking for another product to sell by the way I’m probably on my 25th Chrysler new product in the past 35 years probably my last. Not because of the dealer, but because of Stellantis themselves who treated me with absolutely no respect.

Yeah - 'ol Sergio & Carlos trashed USA culture completely with their arrogant, Euro-centric know-it-all contempt of customers. I used to work for a euro-takeover firm too. It was torture. I guess that's the end of them - Tim can't fix the owners.

 

[Docwagon1776]

I had to replace a burned out garage door opener. Went to program the HomeLink "Universal Garage Door Opener" on the truck headliner for the new one, it is included on my truck build sheet. The buttons are there, but there is no indicator light, and EVIC doesn't display anything.

I think they half-built this into my truck. Unless they force a U-Connect subscription to make it work, which they're not supposed to according to the HomeLink site.
[/USER]

They don't require the subscription. Unless they forgot to turn mine off.

 

[Daw14]

They don't require the subscription. Unless they forgot to turn mine off.

I’m still using a one year subscription for serius/xm with a stand alone reciever .
I think it’s from 2001 , or the first year Sirius was available.