Sinistre1
Senior Member
Where should I start. And for anyone choosing to come at me for venting in this public manner I say get back in your lane. I've already tried doing this behind the scenes. It got me hung up on 3 times between 9:50A and 9:59 AM. I was not cursing, I was not abusive... was I animated and I was likely talking louder than I otherwise do on any phone call. I think that was full appropriate given the runaround i've been getting and the dismissive regard in which my concerns are being addressed (well, not addressed). I have been without the use of my truck for very nearly a month. My "sealed" lifetime transmission is leaking fluid. Because it is "sealed" and there is no user accessible level or fill port I have not been driving it, so as to prevent causing any catastrophic which Ram could later palm off on me. I took the truck in after waiting 10 days (earliest appointment. They called me to say it was done. I picked it up drove home only to find it still leaking the next day.
I am still under extended warranty. I paid just under 6K for this warranty and it is an extension of the bumper to bumper coverage Mopar offers from new (The truck was bought new at the dealer. The dealer is now trying to say that the vehicle just needs its fluids changed, as if that somehow negates the fact that a seal or gasket or some other mechanical misfunction is not at play for a leak in the "sealed system" When I got annoyed that Ram Cares is only now telling me I have to make another appointment, on my own (however long that may take) after being without the truck for nearly a month. The "Representative" hung up on me. I called back 3 times and each time I was hung up on. On a separate note, I will be doing my best to find out this persons name and have them reprimanded. I was in public service for 30 years. That simply does not fly.
There are a bunch of intermediate happenings in the midst of all of this affair. Where I have always been a stalwart supporter of the Mopar warranty, I have grave concerns this portends to changes that do not support that continued loyalty.
Ram cares... I challenge you to prove me wrong and live up to your name. Show that someone there actually cares... or at least gets it.
My case# 97460754
TIA "Squeaky Wheel"
I am still under extended warranty. I paid just under 6K for this warranty and it is an extension of the bumper to bumper coverage Mopar offers from new (The truck was bought new at the dealer. The dealer is now trying to say that the vehicle just needs its fluids changed, as if that somehow negates the fact that a seal or gasket or some other mechanical misfunction is not at play for a leak in the "sealed system" When I got annoyed that Ram Cares is only now telling me I have to make another appointment, on my own (however long that may take) after being without the truck for nearly a month. The "Representative" hung up on me. I called back 3 times and each time I was hung up on. On a separate note, I will be doing my best to find out this persons name and have them reprimanded. I was in public service for 30 years. That simply does not fly.
There are a bunch of intermediate happenings in the midst of all of this affair. Where I have always been a stalwart supporter of the Mopar warranty, I have grave concerns this portends to changes that do not support that continued loyalty.
Ram cares... I challenge you to prove me wrong and live up to your name. Show that someone there actually cares... or at least gets it.
My case# 97460754
TIA "Squeaky Wheel"
