Neveragain
Junior Member
So for the first time in my life, I bought a new, off the dealership lot, truck. I choose the 2026 Ram Laramie with a 3.0 hurricane engine. It is decked out, loaded with every option imaginable and has the best ride ive ever experienced in a truck.
After not even 5 months of owning it, my screen went black and thats where the trouble started that really makes me question my choice of the brand of Truck that I bought.
The first thing I did was try to get it onto the Ram dealer closest to me, there was a 4 week wait to get in. They are busy, I understand that, so went to different dealership 100 miles away who could look at my truck the next day. Their diagnoses was a bad electronic, computer part that controls the main screen, they said they would have to order the part and had no eta of when it would arrive.
Being my only vehicle and something I need and use daily, I thought to help the situation and the dealership to get the part asap, I called Ram customer service and thats where I learned how little Ram cares about customers and warranty work after the sale. I had 2 requests when i called, what is the eta and status of my replacement part and would they pay for a rental car for me to use while mines was down. It has been 3 weeks and i still
Dont have an answer to either question.
It sounded impressive at first, they gave me a case number and a case manager and thats when the games started. For every 4 or 5 emails I sent or calls I made, I may get 1 in return. The responses i did get where meaningless, someone will call you in 1-2 business days and they never would. Case manager would very seldom answer their phone, would always go to voicemail. When the did respond by email, it was the same story, they were upping the level of my case to another case manager and that person would call me in 1-2 business days, they never did. The few emails i got from them looked like auto generated and were worded almost the same. They would ask for the same information They already had about my situation, not answer or return calls and then flat out lie about trying to get ahold of me and I had no voicemail set up on my phone, neither of which is true. Im sure Ram does this on purpose to make a customer just quit trying to resolve any issue with their vehicle. Once you have paid them, they just dont care.
So if you are considering buying a new truck, here is my advice. If considering a Ram,
Never sell your old vehicle, so when your Ram breaks down, you still have something to drive
Ask your dealership if you can wait to pay for it for 6-8 months so when it does break down, you can return it
Always do your homework and see what people are saying about service after the sale, I wish I had
One last thought, the dealerships are not the problem, ive dealt with 2 and they have treated me well, their hands are tied on parts availability. The problem is the multi national corporation that builds the truck. I read in one of these threads but cant find it again, that people have had luck contacting the ceo of Ram directly, has anyone done this?
After not even 5 months of owning it, my screen went black and thats where the trouble started that really makes me question my choice of the brand of Truck that I bought.
The first thing I did was try to get it onto the Ram dealer closest to me, there was a 4 week wait to get in. They are busy, I understand that, so went to different dealership 100 miles away who could look at my truck the next day. Their diagnoses was a bad electronic, computer part that controls the main screen, they said they would have to order the part and had no eta of when it would arrive.
Being my only vehicle and something I need and use daily, I thought to help the situation and the dealership to get the part asap, I called Ram customer service and thats where I learned how little Ram cares about customers and warranty work after the sale. I had 2 requests when i called, what is the eta and status of my replacement part and would they pay for a rental car for me to use while mines was down. It has been 3 weeks and i still
Dont have an answer to either question.
It sounded impressive at first, they gave me a case number and a case manager and thats when the games started. For every 4 or 5 emails I sent or calls I made, I may get 1 in return. The responses i did get where meaningless, someone will call you in 1-2 business days and they never would. Case manager would very seldom answer their phone, would always go to voicemail. When the did respond by email, it was the same story, they were upping the level of my case to another case manager and that person would call me in 1-2 business days, they never did. The few emails i got from them looked like auto generated and were worded almost the same. They would ask for the same information They already had about my situation, not answer or return calls and then flat out lie about trying to get ahold of me and I had no voicemail set up on my phone, neither of which is true. Im sure Ram does this on purpose to make a customer just quit trying to resolve any issue with their vehicle. Once you have paid them, they just dont care.
So if you are considering buying a new truck, here is my advice. If considering a Ram,
Never sell your old vehicle, so when your Ram breaks down, you still have something to drive
Ask your dealership if you can wait to pay for it for 6-8 months so when it does break down, you can return it
Always do your homework and see what people are saying about service after the sale, I wish I had
One last thought, the dealerships are not the problem, ive dealt with 2 and they have treated me well, their hands are tied on parts availability. The problem is the multi national corporation that builds the truck. I read in one of these threads but cant find it again, that people have had luck contacting the ceo of Ram directly, has anyone done this?
