RAM is Down!

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Choupique

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Unfortunately due to the price of the engines the dealers do get dragged through the ringer before they are authorized to swing in a new cummins. They'll have them rip the whole thing apart in frame, have a cummins service engineer come look at it, etc etc. I'm not surprised it's taking forever. Chrysler will go far and wide to avoid giving out new cummins engines.
 
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Dinky

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Unfortunately due to the price of the engines the dealers do get dragged through the ringer before they are authorized to swing in a new cummins. They'll have them rip the whole thing apart in frame, have a cummins service engineer come look at it, etc etc. I'm not surprised it's taking forever. Chrysler will go far and wide to avoid giving out new cummins engines.

Yep they started with the cheapest option possible. what baffles me is they Replaced the DPF which is like $6k lol. i burned that up the next 500 miles i drove. I honestly don't know where this is going to end up looking at some options and i will know more hopefully this next week. My truck is in far worst condition then when i brought it in time 8 weeks ago, Now the cab fills full of smoke when i come to a stop in Regen cycle.
 

Choupique

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By the time it's done they'll have enough labor and parts ******* in this that they could've installed 2 new engines, but the warranty bosses don't see it that way.
 
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Dinky

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By the time it's done they'll have enough labor and parts ******* in this that they could've installed 2 new engines, but the warranty bosses don't see it that way.

Motor replacement $30k, DPF and emissions $15k, and turbo intercooler probably $15k with labor all probably close.
 

GTyankee

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It is a Head Shaker ....

They ought to assign a Cummins Engineer ...
He or She could review the paperwork from the day that you took it in & then have a conference with you.

Then look at the truck for themselves, the answer is there, they just have not done the correct test

That DYE Test in the Fuel Tank should show something, IF they don't skimp on the dye

The Diesel should float on the motor oil, leaving a mark on the dip stick
 
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Dinky

Dinky

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It is a Head Shaker ....

They ought to assign a Cummins Engineer ...
He or She could review the paperwork from the day that you took it in & then have a conference with you.

Then look at the truck for themselves, the answer is there, they just have not done the correct test

That DYE Test in the Fuel Tank should show something, IF they don't skimp on the dye

The Diesel should float on the motor oil, leaving a mark on the dip stick


Yep it started with the dealer ignoring what I said. Brushed me off and recommend a power balance test which we know won't do anything to see if the injectors are leaking. The fact I paid money for something they should of done anything I asked. RAM Tech got involved and said it was emissions lol. If the injectors are good then we Got some serious regen fuel blow by.
 

truck2569

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I have been over at HD Ramforum with my issue. Got a hold of RAM care and they are working on it now. The dealer essentially did not listen to what I said, there is fuel in my oil. They ran a stationary regen with possible fuel in oil and low oil.


If you have a 5th gen diesel watch how often it regens, make sure the dealer knows about possible fuel in oil due to too frequent regen. Check your oil and pay for black stone so this does not happen to you. It's looking like this is my issue but won't know untill later this week. RAM care has taken the helm now and hopefully my motor isn't toast but it's not looking good.

(ORGINAL POST AT HDFORUM.)

My truck is 2022 3500 SRW S.O. 43K miles.

Last Friday I had my mechanic change my oil and fuel filter change. When he drained the oil it filled a 5gal pan with really thinned down oil and over flowed a bit. Approximately 2 gallon extra fluid, he told me to take it the dealer as I probably have a injector leak. So I called the dealer and told them the story and booked a appointment for Monday.

My check engine light was already on for frequent regen mode due to air filter.

Got to the dealer Monday morning and they had me scheduled for a oil change..... same guy I was talking to set the appointment up. Told the story once again and he said no problem we will make room for you.

Tuesday I get a phone call about regen and how they will force regen under warranty and install the partical recall and should take care of it. Then proceeded to tell me my pcv valve and crank case vent had oil in it from someone over filling my oil. He told me it would be $900 to replace those and won't be covered under warranty do to oil being over filled. I told the guy he was out of his mind of course there was oil there, the system filled 5gal pan on my last oil change. Asked him if they found any issues with my injectors or why I have excess fluid in my oil. He said he doesn't know because they didn't change my oil, he then told me they can't move forward with test until they replace the parts for $900. I told him to transfer me to the manager. I told assiatant manager to stop with the ******** and look at the issue I asked for and quit funding their fishing exhibition. He told me to test for leaks will be $220, I asked what test will they perform? The assitant manager told me a injector power balance test. I told him I am not a certified tech but I think that test is for making sure the injectors are functioning and doing equal load. He told me this test will make sure there are no leaks and if it passes the test there are zero chance of injector issues. I wasn't going to argue there and said if he can guarantee me this test will prove I have not leaks go for it.

Wednesday around 11am I get a call from the assistant manager saying it passed the power balance test no fuel leaks. They check oil level and they are good, added the partical sensor, did a stationary force regen and flashed and reprogrammed my ecu. The total was going to be $590 for test performed. At this point I said I'll come pick up my truck and plan to talk to the manager about the quality of service I received.

The real manager and I spent about 45mins talking about how they never listened to me about potential fuel in my oil and were looking for a quick buck. We came to the terms once my oil level went up I would return and they would not charge me for any testing. I figured that would be good since they technically didn't not see the fluid and were going off a paying customer word. We went out together to document the fluid level with a picture even though the tech marked safe operating level. I pulled the dip stick and no oil was on my dip stick..... they told me they just pulled it around and let it set for a minute to let oil drain down. We waited 15mins and the oil was barely marking on the dip stick. I looked at them and said see why I can't trust your team...I guess it's simple any oil on the dip stick I just bring it back right? The manager looked at the assitant manager like someone was getting punched out. The manager instructed me to drive it home and let it set for a hour and take a picture then. He said the tech said it was in safe operating level and will be good....So I drove home which is 2 miles from the dealer and had to get a ride to work to pick my jeep up. Once home I heard a loud clacking noise, sounds like a dead injector or cylinder slap. I took a video to capture the noise and returned to the dealer. Service advisor came out and heard the noise and said they will check my truck back in. I sent the video to the manager right then since he was not around i went home. No check engine lights on or any Christmas tree lights.

This morning I called @RamCares To Open a claim as thing are not looking like the dealer are going to take care of it. Still waiting for a call from the adjuster now.

The dealer called me a 5pm to tell me they found the clacking issue. They said my batteries need to be replaced as they were low causing ecu problems. One battery was 550cca and the other was 600cc.... they said once they balance and fully charged the batteries the noise went away..... they said they can replace them but it will cost me out of pocket.. I told them I will call them back tomorrow with an answer.

I find it very funny you force regen my truck on low oil... then flash the ecu and reprogram the computer and it makes noise and you blame it on batteries at 70%. You let the customer pick it up making noise and low oil. Hopefully Ram cares takes care of this. Still zero resolution on why there was excess very thing oil in my system.
For the most part none of them listen to the customer while you end up spending thousands for them to find an issue. My suggestion find a diesel repair shop that isn't a Ram dealership. That works on Cummins motors. Tell them your problems and they can actually give you answers that make sense. Take your findings and send them to Ram care.
 
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Dinky

Dinky

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For the most part none of them listen to the customer while you end up spending thousands for them to find an issue. My suggestion find a diesel repair shop that isn't a Ram dealership. That works on Cummins motors. Tell them your problems and they can actually give you answers that make sense. Take your findings and send them to Ram care.

Yeah that does not work for warranty items. Most "Cummins" shops won't touch the Ram 6.7l. That leaves you with local diesel shops that carry no weight with the manufacturer.
 

GTyankee

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That seems strange to me.

I think my Dodge Dealership sends their customers Rams with a Cummins Diesel, to the Kenworth dealership that is nearby
 

Choupique

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Cummins basically doesn't warranty the engines at this level, stellantis does. It's a complex arrangement that in short doesn't allow for non-Ram dealerships to do warranty service on Cummins engines.

That's what I was told by a local Cummins shop.
 
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Dinky

Dinky

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That seems strange to me.

I think my Dodge Dealership sends their customers Rams with a Cummins Diesel, to the Kenworth dealership that is nearby


This day and age Ram had their own proprietary software and some parts. Most real cummins shops won't touch it anymore. Cummins makes some of it but Ram does the final touches.
 

Units

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Any updates on your truck?
 
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Dinky

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Any updates on your truck?

Zero updates at all..... Ram care did deny a buy back. Still playing the waiting game, sucks we planned on buying a camp trailer at our RV show and now have to wait.
 
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KKBB

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Zero updates at all..... Ram care did deny a buy back. Still playing the waiting game, sucks we planned on buying a camp trailer at our RV show and now have to wait.
That sucks!! You seem to be taking it a lot better than I would be!!! I know it is frustrating, but hopefully it all works out in the end for you!!
 

Units

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Zero updates at all..... Ram care did deny a buy back. Still playing the waiting game, sucks we planned on buying a camp trailer at our RV show and now have to wait.
When I started having problems out of my 6.4l, I had just bought a brand new camper to match my truck, I was not happy. It was a 6 month ordeal, I ended up with the 6.7l.
 
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Dinky

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That sucks!! You seem to be taking it a lot better than I would be!!! I know it is frustrating, but hopefully it all works out in the end for you!!

Owning a company and having employees you learn a lot lol. There is a lot out of your control and NOTHING you can do about it. Moving forward is the next step but how you do it is the only way you can control it. Nothing ever gets done over night and service of anything is horrible, only thing you can do is wait. I am fortunate to have multiple vehicles to drive and not waiting on them for transportation.
 
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Dinky

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When I started having problems out of my 6.4l, I had just bought a brand new camper to match my truck, I was not happy. It was a 6 month ordeal, I ended up with the 6.7l.

Yeah that's the time frame we are looking at, wife wont be happy, but cant tow a trailer until we have a truck lol. We could still buy one and have a buddy tow it to our house, but camping in the back yard will get old... I have no idea where i will land with my truck looking at options now, but still a waiting game to know the real out come.
 
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Dinky

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UPDATE!

Injectors tested fine... They are going back to test the HPFP again... The push rods show sign of wear and need replaced....... I dont know if they know if push rods are showing failure, that cam and lifters and who knows what else needs replaced.
 
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