Safety Recall Y78 High Pressure Fuel Pump

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smccray

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On June 29, 2022 I brought my 2019 RAM 3500 into the Larry Miller service shops (Larry H Miller, 8665 West Bell Road, Peoria, AZ 85382) to service three safety recalls. My vehicle, which has a full warranty, was in this shop for 49 days and this vehicle is still unsafe to drive with a fuel pump that doesn’t work.

I’ve spent numerous hours on the phone and I have attempted to communicate, in writing, with Stellantis and the dealership numerous times without a single reply. I will include the previously written correspondence in this package for your convenience. I’ve been told by employees at the dealership that there are no parts available to repair my vehicle but I know I can buy a CP4 to CP3 conversion kit or a FASS fuel system which could correct this problem yet my vehicle is not being repaired.

This recall, left uncorrected, can cause a vehicle crash without prior warning and it now sits in my driveway unused since it is unsafe to drive. This recall impacts over 222,000 vehicles putting the drivers of these vehicles and other motorists on our highways at risk of serious injury or even death.

Stellantis issued a Safety Recall Y78 (High Pressure Fuel Pump - RCRIT-21V880-5163.pdf (nhtsa.gov)) for these vehicles in November of 2021 and hasn’t provided a resolution to date. I also filed a complaint (ODI #11476143) with the National Highway and Safety Administration only to find out that they do not do anything to ensure the safety recalls are ever resolved. Their only function seems to be one of recording the recalls.

In addition to being a safety issue this problem can also cause damage to fuel injectors causing shrapnel to be shot into the cylinder causing damage to the fuel system and engine resulting in tens of thousands dollars in damage for the owner to deal with.

I've filed complaints with NHTSA, FTC, BBB, Arizona Attorney General's Office, Business Consumer Alliance, and two local news channels. I also now have a private attorney reviewing my case and he has stated that he could get me significantly compensated for my troubles. What I've learned from all this is that that this new company "Stellantis" does not care about the safety of it's customers or it's reputation. You simply can't get a lower BBB rating than "F".

My question is:
has anyone had any luck getting Stallantis to repair their 2019 RAM 3500 trucks?

Also, I've been considering installing a FASS fuel system and dragging Stellantis to small claims court to pay for it (Any thoughts are appreciated).

Thanks,
Steve
 

crash68

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In addition to being a safety issue this problem can also cause damage to fuel injectors causing shrapnel to be shot into the cylinder causing damage to the fuel system and engine resulting in tens of thousands dollars in damage for the owner to deal with.
If the HPFP implodes, it would be hard pressed for anything other than fuel to get through the fuel injectors into the cylinders to cause damage.
From reading around on the forums (here and other sites) any replacement pumps have been going to vehicles waiting for repairs due to an already failed pump. The wait time for just about any parts nowadays is stupid long.
 

tjfdesmo

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2019s can "generally" get done if the VB6 recall, or others are still open. Mine got done. If your truck is running, drive it. This whole deal sux, but bear in mind Ford is STILL using the CP4, and selling powerjokes every day. Worse, the CP3 can't fit where Ford mounts the pump, so they can't be converted. The Duraduds also ran the CP4 from 2011-2016. Neither of them is recalling their trucks. Two wrongs don't make a right, but at least Ram is doing the right thing, even if it's at the speed of a glacier.
 

crash68

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This whole deal sux, but bear in mind Ford is STILL using the CP4, and selling powerjokes every day. Worse, the CP3 can't fit where Ford mounts the pump, so they can't be converted. The Duraduds also ran the CP4 from 2011-2016. Neither of them is recalling their trucks. Two wrongs don't make a right, but at least Ram is doing the right thing, even if it's at the speed of a glacier.
The EcoDiesel uses the CP4.2 design pump also, the DS body truck have a recall for them also that came out after the Cummins. The DT body trucks use the same pump but haven't been recalled.
The failure rate of the EcoDiesel CP4.2 based pump is less than 1%
 

tjfdesmo

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The CP4 is a dud in every application. I know several people with VW TDIs that had CP4 failures. It is just a poor design.
 
OP
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S

smccray

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My understanding is that FASS removes dirt, air and water from the fuel. With air in the fuel injector tip there is no fluid damping which allows the plunger to contact the tips with more force which can lead to cracked injector tips or worse the tips may be broken off and end up in the cylinder. Additionally, air in the injector tips reduces lubrication causing scoring. When combined with high pressure and fuel the injector orifice is subjected to a cutting torch effect damaging the injectors even more. This can also retard the timing of the injectors leaving less time for the fuel to atomize across the piston causing more heat concentration that could damage the pistons. FASS removes contaminants before entering the fuel pump and I was wondering if this could save my CP4 while also protecting expensive fuel system components. I’m also adding Diesel Kleen with SlickDiesel to my fuel. This is the only product that I am aware of that is endorsed by Cummings. Basically, I’m trying to improve fuel quality since the CP4 works fine in Europe and is only a problem here in the United States.
 

06 Dodge

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My understanding is that FASS removes dirt, air and water from the fuel. With air in the fuel injector tip there is no fluid damping which allows the plunger to contact the tips with more force which can lead to cracked injector tips or worse the tips may be broken off and end up in the cylinder. Additionally, air in the injector tips reduces lubrication causing scoring. When combined with high pressure and fuel the injector orifice is subjected to a cutting torch effect damaging the injectors even more. This can also retard the timing of the injectors leaving less time for the fuel to atomize across the piston causing more heat concentration that could damage the pistons. FASS removes contaminants before entering the fuel pump and I was wondering if this could save my CP4 while also protecting expensive fuel system components. I’m also adding Diesel Kleen with SlickDiesel to my fuel. This is the only product that I am aware of that is endorsed by Cummings. Basically, I’m trying to improve fuel quality since the CP4 works fine in Europe and is only a problem here in the United States.

FYI your fuel is filtered twice ( once under the truck and the second under the hood) before it get to the CP4 with the under hood filter being a 3 micron fuel filter ( that is if your using OEM/Fleetguard filters) if you want to add extra lube to your fuel then look at using Opti Lube XL Xtreme fuel additive, I used Opti Lube XL in my 06 CTD and Opti Lube Cetane booster in my 22...

 

Timsdually

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Wife's ecodiesel has 56,000+ on the fuel pump. No change out yet.
My '20 ram had 32,000+ on the fuel pump before they changed it a couple weeks ago.

Point being, drive your truck. No reason to park it.
 

Dawn R

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On June 29, 2022 I brought my 2019 RAM 3500 into the Larry Miller service shops (Larry H Miller, 8665 West Bell Road, Peoria, AZ 85382) to service three safety recalls. My vehicle, which has a full warranty, was in this shop for 49 days and this vehicle is still unsafe to drive with a fuel pump that doesn’t work.

I’ve spent numerous hours on the phone and I have attempted to communicate, in writing, with Stellantis and the dealership numerous times without a single reply. I will include the previously written correspondence in this package for your convenience. I’ve been told by employees at the dealership that there are no parts available to repair my vehicle but I know I can buy a CP4 to CP3 conversion kit or a FASS fuel system which could correct this problem yet my vehicle is not being repaired.

This recall, left uncorrected, can cause a vehicle crash without prior warning and it now sits in my driveway unused since it is unsafe to drive. This recall impacts over 222,000 vehicles putting the drivers of these vehicles and other motorists on our highways at risk of serious injury or even death.

Stellantis issued a Safety Recall Y78 (High Pressure Fuel Pump - RCRIT-21V880-5163.pdf (nhtsa.gov)) for these vehicles in November of 2021 and hasn’t provided a resolution to date. I also filed a complaint (ODI #11476143) with the National Highway and Safety Administration only to find out that they do not do anything to ensure the safety recalls are ever resolved. Their only function seems to be one of recording the recalls.

In addition to being a safety issue this problem can also cause damage to fuel injectors causing shrapnel to be shot into the cylinder causing damage to the fuel system and engine resulting in tens of thousands dollars in damage for the owner to deal with.

I've filed complaints with NHTSA, FTC, BBB, Arizona Attorney General's Office, Business Consumer Alliance, and two local news channels. I also now have a private attorney reviewing my case and he has stated that he could get me significantly compensated for my troubles. What I've learned from all this is that that this new company "Stellantis" does not care about the safety of it's customers or it's reputation. You simply can't get a lower BBB rating than "F".

My question is:
has anyone had any luck getting Stallantis to repair their 2019 RAM 3500 trucks?

Also, I've been considering installing a FASS fuel system and dragging Stellantis to small claims court to pay for it (Any thoughts are appreciated).

Thanks,
Steve
Same here. I've called everyone and they don't care. The NHS doesn't care and it doesn't qualify as a lemon. My truck is 19 on the waiting list and I'm being told March of 2023 before it will be fixed. My question is, how can they build the truck with the new fuel pump but can't fix mine? There are new 2022 rams on the lot with that pump so obviously it is not backordered. My only option now is to get rid of it and buy a Ford
 

06 Dodge

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Same here. I've called everyone and they don't care. The NHS doesn't care and it doesn't qualify as a lemon. My truck is 19 on the waiting list and I'm being told March of 2023 before it will be fixed. My question is, how can they build the truck with the new fuel pump but can't fix mine? There are new 2022 rams on the lot with that pump so obviously it is not backordered. My only option now is to get rid of it and buy a Ford
This is a Cummins/Bosch warranty problem, Ram has to deal with both Cummins/Bosch they are the once who are supplying Ram with replacement pumps, Ram is only given an allotment of X number of replacements per month those pumps then have to be spread out to dealers in all 50 states thus a long wait time, its not like Ram has 100's of these pumps just sitting on a shelve to send out.......
 

EddieO30

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Anyone running B-20 with no problems? Does this swap allow for B-20 Biodiesel? Just asking because I've encountered engine lights when running on B-20. I've only ran B-20 when I couldn't find any Diesel #2. California problem. Did not run diagnostic tool when light came on because it went away shortly after refueling with Diesel #2. Have since only ran on Diesel #2 and no more engine light.
 

06 Dodge

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Anyone running B-20 with no problems? Does this swap allow for B-20 Biodiesel? Just asking because I've encountered engine lights when running on B-20. I've only ran B-20 when I couldn't find any Diesel #2. California problem. Did not run diagnostic tool when light came on because it went away shortly after refueling with Diesel #2. Have since only ran on Diesel #2 and no more engine light.

So far I have not been forced to run B20 in my area most sell B5 but have found one 76 station near by who has straight #2, I buy it so long as his price is not more then 10 cents a gallon higher then the others near ...
 
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smittyd174

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Yes you could get a fix or repair daily (Ford) but are you really upgrading . Every manufacturer has its own issues , it's a crap shoot . They are all great when they work , but when they don't how easy are they to service . I seriously looked at a Ford 250 diesel , nice truck exactly what I wanted til I opened the hood and couldn't see the ground . Remove the cab to service are you nuts .
Kinda got off track , but as someone else mentioned if repair parts are hard to get , take them off the line unless they're defective to.
 
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