smccray
Junior Member
On June 29, 2022 I brought my 2019 RAM 3500 into the Larry Miller service shops (Larry H Miller, 8665 West Bell Road, Peoria, AZ 85382) to service three safety recalls. My vehicle, which has a full warranty, was in this shop for 49 days and this vehicle is still unsafe to drive with a fuel pump that doesn’t work.
I’ve spent numerous hours on the phone and I have attempted to communicate, in writing, with Stellantis and the dealership numerous times without a single reply. I will include the previously written correspondence in this package for your convenience. I’ve been told by employees at the dealership that there are no parts available to repair my vehicle but I know I can buy a CP4 to CP3 conversion kit or a FASS fuel system which could correct this problem yet my vehicle is not being repaired.
This recall, left uncorrected, can cause a vehicle crash without prior warning and it now sits in my driveway unused since it is unsafe to drive. This recall impacts over 222,000 vehicles putting the drivers of these vehicles and other motorists on our highways at risk of serious injury or even death.
Stellantis issued a Safety Recall Y78 (High Pressure Fuel Pump - RCRIT-21V880-5163.pdf (nhtsa.gov)) for these vehicles in November of 2021 and hasn’t provided a resolution to date. I also filed a complaint (ODI #11476143) with the National Highway and Safety Administration only to find out that they do not do anything to ensure the safety recalls are ever resolved. Their only function seems to be one of recording the recalls.
In addition to being a safety issue this problem can also cause damage to fuel injectors causing shrapnel to be shot into the cylinder causing damage to the fuel system and engine resulting in tens of thousands dollars in damage for the owner to deal with.
I've filed complaints with NHTSA, FTC, BBB, Arizona Attorney General's Office, Business Consumer Alliance, and two local news channels. I also now have a private attorney reviewing my case and he has stated that he could get me significantly compensated for my troubles. What I've learned from all this is that that this new company "Stellantis" does not care about the safety of it's customers or it's reputation. You simply can't get a lower BBB rating than "F".
My question is:
has anyone had any luck getting Stallantis to repair their 2019 RAM 3500 trucks?
Also, I've been considering installing a FASS fuel system and dragging Stellantis to small claims court to pay for it (Any thoughts are appreciated).
Thanks,
Steve
I’ve spent numerous hours on the phone and I have attempted to communicate, in writing, with Stellantis and the dealership numerous times without a single reply. I will include the previously written correspondence in this package for your convenience. I’ve been told by employees at the dealership that there are no parts available to repair my vehicle but I know I can buy a CP4 to CP3 conversion kit or a FASS fuel system which could correct this problem yet my vehicle is not being repaired.
This recall, left uncorrected, can cause a vehicle crash without prior warning and it now sits in my driveway unused since it is unsafe to drive. This recall impacts over 222,000 vehicles putting the drivers of these vehicles and other motorists on our highways at risk of serious injury or even death.
Stellantis issued a Safety Recall Y78 (High Pressure Fuel Pump - RCRIT-21V880-5163.pdf (nhtsa.gov)) for these vehicles in November of 2021 and hasn’t provided a resolution to date. I also filed a complaint (ODI #11476143) with the National Highway and Safety Administration only to find out that they do not do anything to ensure the safety recalls are ever resolved. Their only function seems to be one of recording the recalls.
In addition to being a safety issue this problem can also cause damage to fuel injectors causing shrapnel to be shot into the cylinder causing damage to the fuel system and engine resulting in tens of thousands dollars in damage for the owner to deal with.
I've filed complaints with NHTSA, FTC, BBB, Arizona Attorney General's Office, Business Consumer Alliance, and two local news channels. I also now have a private attorney reviewing my case and he has stated that he could get me significantly compensated for my troubles. What I've learned from all this is that that this new company "Stellantis" does not care about the safety of it's customers or it's reputation. You simply can't get a lower BBB rating than "F".
My question is:
has anyone had any luck getting Stallantis to repair their 2019 RAM 3500 trucks?
Also, I've been considering installing a FASS fuel system and dragging Stellantis to small claims court to pay for it (Any thoughts are appreciated).
Thanks,
Steve