Ruger1952
Junior Member
Warranty Claim on 2021 Dodge Ram Laramie Longhorn at Hillsboro Ram. The Ram Uconnect system controls many electronic functions ranging from door locks, windows, radio, heated steering wheel and seats for example. An online search indicates the Ram Uconnect System has a very large number of varied complaints dating back to 2012.
2/23/2022
New Hampshire Hillsboro Ram appointment to determine why the Navigation is inoperable. The Navigation screen says there is no connection, and I cannot search for or enter addresses.
Diagnosis: Tech said Radio is fixed. I told the Tech that I was not in for the radio rather I was in for repair of the Navigation not working. Tech said work order did not say the Navigation was not working. Tech tried the Navigation and confirmed it was not working and that a replacement head unit would be ordered.
3/ 3/2022
Tech replaces head unit. I inspected the Navigation in the parking lot of Hillsboro Ram and found it was not working. Reported what I had found to the Tech. Tech came out and said he could not fix the Navigation. The service receipt given to me said the Navigation was fixed when it wasn’t.
Service Manager said he will contact Ram Technical Assistance for a solution and that Hillsboro Ram will fix the problem.
Upon leaving the Ram dealership I found the heated steering wheel would not turn off and the SiriusXm was not working either.
In addition, why does Chrysler/Ram continue to have chronic major problems with the Uconnect Navigation and Control module since 2012.
3/11/2022
Hillsboro Service Manager called and said the Ram Representative got back to him. The answer is “Ram is hoping to resolve the problem by May”. I did not feel this response from Hillsboro Ram was acceptable and I scheduled a service appointment with Foss Motors of Exeter.
3/17/2022
Foss Motors service department quickly performed a software update and was able to fix some of the Navigation problems, heated steering wheel, along with SiriusXM, which had stopped working after Hillsboro Ram installed the new head unit. Foss Motors quickly performed a simple radio reset and verified that some of the Navigation was operating correctly! Navigation phone ICON button on radio is still missing.
April to July 3, 2022- Three more visits to Foss Motors Ram and the radio has been replaced and the Navigation phone ICON is still not operating. Foss Motors has been exceptional in trying to resolve the issues. Six Ram vehicles recently purchased at Foss Motors have come in under warranty claims for the Navigation phone ICON issues. Anybody else out there having chronic Ram Radio issues?
2/23/2022
New Hampshire Hillsboro Ram appointment to determine why the Navigation is inoperable. The Navigation screen says there is no connection, and I cannot search for or enter addresses.
Diagnosis: Tech said Radio is fixed. I told the Tech that I was not in for the radio rather I was in for repair of the Navigation not working. Tech said work order did not say the Navigation was not working. Tech tried the Navigation and confirmed it was not working and that a replacement head unit would be ordered.
3/ 3/2022
Tech replaces head unit. I inspected the Navigation in the parking lot of Hillsboro Ram and found it was not working. Reported what I had found to the Tech. Tech came out and said he could not fix the Navigation. The service receipt given to me said the Navigation was fixed when it wasn’t.
Service Manager said he will contact Ram Technical Assistance for a solution and that Hillsboro Ram will fix the problem.
Upon leaving the Ram dealership I found the heated steering wheel would not turn off and the SiriusXm was not working either.
In addition, why does Chrysler/Ram continue to have chronic major problems with the Uconnect Navigation and Control module since 2012.
3/11/2022
Hillsboro Service Manager called and said the Ram Representative got back to him. The answer is “Ram is hoping to resolve the problem by May”. I did not feel this response from Hillsboro Ram was acceptable and I scheduled a service appointment with Foss Motors of Exeter.
3/17/2022
Foss Motors service department quickly performed a software update and was able to fix some of the Navigation problems, heated steering wheel, along with SiriusXM, which had stopped working after Hillsboro Ram installed the new head unit. Foss Motors quickly performed a simple radio reset and verified that some of the Navigation was operating correctly! Navigation phone ICON button on radio is still missing.
April to July 3, 2022- Three more visits to Foss Motors Ram and the radio has been replaced and the Navigation phone ICON is still not operating. Foss Motors has been exceptional in trying to resolve the issues. Six Ram vehicles recently purchased at Foss Motors have come in under warranty claims for the Navigation phone ICON issues. Anybody else out there having chronic Ram Radio issues?