Warranty on new Ram 1500 Longhorn

[Retired Navy]

Why does Mopor require photos from dealer to get the work completed. My problems are passenger side sun visor broken falls out of its bracket when you touch it or hit a bump. Top of dash, the lather has started to separator. Tail gate won't open at times using all three way to get it open.
Today went to dealer, first was told no work unless I made an appontment, service come out and starting taking pictures of the three item listed. I ask what was he doing. His reply was shocking to me. He said they have to make digal warranty claims and until Mopor gives them the OK I will need to weigh. I then ask what time form am I looking at he has no idea BUT well call me. Is this the norm for warranty problems. This is the first dodge for me, had Fords and ford never question any warranty work like this. Have I made a costly error .

 

[tidefan1967]

Why does Mopor require photos from dealer to get the work completed. My problems are passenger side sun visor broken falls out of its bracket when you touch it or hit a bump. Top of dash, the lather has started to separator. Tail gate won't open at times using all three way to get it open.
Today went to dealer, first was told no work unless I made an appontment, service come out and starting taking pictures of the three item listed. I ask what was he doing. His reply was shocking to me. He said they have to make digal warranty claims and until Mopor gives them the OK I will need to weigh. I then ask what time form am I looking at he has no idea BUT well call me. Is this the norm for warranty problems. This is the first dodge for me, had Fords and ford never question any warranty work like this. Have I made a costly error .

I would try a different dealer. You definitely don't have to go back to the dealer you bought the truck from any dealer will work.

 

[MADDOG]

My MOPAR has been doing that since I purchased my Chrysler in 2006.

if they don't follow FCA's warranty claim requirements they won't get paid for the parts & labor.

Sounds normal to me.

 

[Retired Navy]

Reading some of the posts on this site about fighting to get dealer and/or mopor to do work. I witched I had found this forum before I purchase my Lonehorn. If this is normal I have made a big mistake.

 

[indept]

My MOPAR has been doing that since I purchased my Chrysler in 2006.

if they don't follow FCA's warranty claim requirements they won't get paid for the parts & labor.

Sounds normal to me.

As far as I'm concerned as long as they fix my truck I don't care what they take a picture of.

 

[indept]

Reading some of the posts on this site about fighting to get dealer and/or mopor to do work. I witched I had found this forum before I purchase my Lonehorn. If this is normal I have made a big mistake.

As with ANY brand, as long as you have a decent dealer / service shop you should be ok. All brands have some ******* dealers, can't help that.

 

[CamperMike]

I had no issues with a cosmetic warranty issue on my ram. Also no issues with warranty issues on our chrysler pacifica either. I have no idea what the dealer has to do for approval.. but they do it quickly and with no issue. No better or worse than our experience with Honda Ford or gm warranty work we've had done over the years.

 

[Graygoose]

Reading some of the posts on this site about fighting to get dealer and/or mopor to do work. I witched I had found this forum before I purchase my Lonehorn. If this is normal I have made a big mistake.

Its all of them from time to time sadly.

https://www.foxbusiness.com/lifestyle/ford-recalls-over-700k-vehicles-backup-cameras-can-go-dark