Well I am paying for it now

[stevenP]

So no issues with the last 3 ram HDs I owned. Now at 12,500 miles my current 2500 HD truck with the 68RFE transmission( tranny failed) died under warranty luckily. So that was 3.5 weeks in the shop. Now my ram air, rear only suspension is leaking down quite aggressively. Had it in twice so far for the air suspension to be fixed, it still leaks down when setting. Another 2.5 weeks in the shop for this so far, and as I said it still leaks down when setting. It didnt do this before the tranny replacement. The truck spent two plus weeks on a lift at the dealership during the trans issue. So the suspension was hanging unloaded all that time. So far they have replace some expensive valve module, and re-flashed some software... which required them to refill the nitrogen in the system. They say the system is nitrogen filled and is a closed loop. They are saying the nitrogen isnt leaking out? I would never opt for the air suspension ever again. This was my pride and joy, but its really starting to loose its appeal pretty quickly now. Ramcares is watching, but even though I paid my deductible, on my mopar max care extended warranty for a non fix they arent saying anything positive.

 

[nlambert182]

Air suspension has always seemed to be an issue on the Rams. I've always made sure to steer clear of it myself.

That sucks on your luck with this one. The 68RFE issue with this few of miles was pretty surprising but there's a lemon in them all I suppose. The unloaded suspension shouldn't have caused an issue with your air system though... otherwise they wouldn't be able to use a lift to work on any of them. Seems like it's a coincidence (though a terrible one).

Hope they get you fixed up!

 

[jejb]

Sorry to hear of the issues. Unusual to hear about issues with the air suspension in the HD trucks.

Curious why you are having to pay a deductible? Isn't it still covered by the 3/36 factory warranty?

 

[zrock]

Usually its the trucks that have a full air ride system that has all the issues, the trucks with just the rear air system rarely ever have a issue. My guess is they damaged a line or something when replacing the trans and none of the tech's want to admit it as its probably a costly mistake on their end that the shop should have to pay for. If it did not leak down prior to the trans install then its all on the shop as it will be something they did, I cannot see letting the truck sit up on a hoist having anything to do with the issue as it is done all the time. Also find it hard to see a shop tying up a hoist for that long and losing money on that hoist unless they are not that busy. I would be telling the shop find the issue or you will be taking it elsewhere to have the issue found and the bull coming back to them since everything worked fine prior to them working on the truck.

 

[stevenP]

Well my 3/36 warranty just expired last month. I do however have the max care warranty, and every time you take the vehicle in for any service, I only have to pay a $200 deductible. So far they replaced the compressor and some valve block ($800), and recharged the system with nitrogen($700) so far. And now since I just got it back home couple days ago. Its leaking down faster now, than it did before they monkeyed with it. According to the SM, he is trying to tell me that since the system is sealed, and they arent seeing any of the nitrogen missing on their diags? So if thats really true, the air bags, or the lines cant be the issue?

I am seriously considering deleting the air system completely. Looks like the kit for doing this is $1100, which sucks.

 

[Dodge 1500 4X4]

I wonder if it was on the lift unloaded for that time it damaged one or both of the air shocks, also isn't there a moisture separator in the system was that replaced when they purged the system.

 

[jejb]

Well my 3/36 warranty just expired last month.

Bummer. You must have gotten an early '22. My '22 is still in the 3/36 until October of this year.

I do however have the max care warranty, and every time you take the vehicle in for any service, I only have to pay a $200 deductible. So far they replaced the compressor and some valve block ($800), and recharged the system with nitrogen($700) so far. And now since I just got it back home couple days ago. Its leaking down faster now, than it did before they monkeyed with it. According to the SM, he is trying to tell me that since the system is sealed, and they arent seeing any of the nitrogen missing on their diags? So if thats really true, the air bags, or the lines cant be the issue?

You'd think there would be some kind of dye they could put in there to help find the leak.

I am seriously considering deleting the air system completely. Looks like the kit for doing this is $1100, which sucks.

That would suck. I've had the factory air on both of my Ram 2500's. I'd hate to delete it.

 

[zrock]

Well my 3/36 warranty just expired last month. I do however have the max care warranty, and every time you take the vehicle in for any service, I only have to pay a $200 deductible. So far they replaced the compressor and some valve block ($800), and recharged the system with nitrogen($700) so far. And now since I just got it back home couple days ago. Its leaking down faster now, than it did before they monkeyed with it. According to the SM, he is trying to tell me that since the system is sealed, and they arent seeing any of the nitrogen missing on their diags? So if thats really true, the air bags, or the lines cant be the issue?

I am seriously considering deleting the air system completely. Looks like the kit for doing this is $1100, which sucks.

I would fight them on the warranty as the suspension failed during the transmission install when the truck was still under warranty. This should be covered under the veh warranty and nothing out of your pocket. Pretty sad when a tech does not know how to diag something without a computer,how do they know they have not pinched a wire or damaged a sensor that is not reporting back to their software..

THe dealer is trying to hide a comeback by using your other warranty

 

[jimboschnitz]

sorry to hear of your suspension problems. Not sure if they systems are the same, but on my
1500 in the vehicle settings there are options to secure the air suspension. Choices include automatic mode, wheel alignment mode, tire jack mode and tow mode. These are supposed to lock the suspension so if the vehicle is lifted the suspension will not hang loose. Hope this helps in the future but as for the system collapsing, I have to agree that there is some sort of leak or defective valve.

 

[bigrob713]

$700 for nitrogen!!!!!

 

[Dave2015Hemi]

Think you should start spraying with soapy water to find a leak. Ouch crazy situation.

 

[stevenP]

Third trip to the dealer, and now they arent calling me back. They were supposed to call me back with the service manager, and come up with a game plan. Obviously these ram air systems arent something they apparently see very often. I am so frustrated. Been thinking a silverado HD is in my future.

 

[stevenP]

Update. Now on my forth trip to the dealer for this rear air suspension leak down issue. Has been there a total 5 weeks so far. Now finally they are replacing the air compressor and valve block assembly. I am sure that part is very expensive. Leaving it at the dealer in the cold is killing my batteries.

 

[tjfdesmo]

Parts cannon deployed.

 

[stevenP]

Well heres an update, just just got truck back again after the 4th time in. Still leaks down after about 8 hours. They replaced the air compressor and valve block assembly this time. Truck settles on suspension stop on the passenger side only. I keep telling them its the passenger side air bag, but they refuse to go there? They have replaced a module, and now the compressor assembly which is over $3000 worth of parts.

 

[mboymopar]

Sorry to here they can’t take care of you.

 

[Dodge 1500 4X4]

I would take it to a different dealership, your MaxCare is covered at a different shop, your current dealer is a bunch of Rummies!!!

 

[stevenP]

I agree, I liked my current dealer but they just cant seem to get the job done. Going to wait till spring and take it in to another dealer.

 

[Sherman Bird]

Air suspension has always seemed to be an issue on the Rams. I've always made sure to steer clear of it myself.

That sucks on your luck with this one. The 68RFE issue with this few of miles was pretty surprising but there's a lemon in them all I suppose. The unloaded suspension shouldn't have caused an issue with your air system though... otherwise they wouldn't be able to use a lift to work on any of them. Seems like it's a coincidence (though a terrible one).

Hope they get you fixed up!

Ditto!

 

[BossHogg]

I agree, I liked my current dealer but they just cant seem to get the job done. Going to wait till spring and take it in to another dealer.

It seems that RAM service departments have recently shifted to a delay and deny service attitude. My 2022 steering goes offline randomly. Have you ever tried steering EPS when it isn't working? You need Superman's arms. Took it in to my favorite RAM dealer, 6 days later, they returned the truck and told me nothing wrong except my battery voltage was 11.2 volts. In other words, they did nothing but pull the DTC; other modules reported lost communications with EPS. There was and is nothing wrong with my battery (measuring 12.6 volts battery resting, 13.9 engine running).

My truck is still under the 3-year/36,000-mile warranty, and I have Maxcare. However, they wouldn't give me a loaner vehicle; they just said they would put me on the list.

On a good note, my 2015 3500 has the factory rear air leveling system, which works perfectly, and I've not read about issues with the HD rear air leveling system. I think your serving dealer is the problem.

I'm with you; I won't be buying a new RAM because of their poor service attitude. I'm looking at a new 3500 GMC Duramax. Now that GM has stepped up the quality of the interiors, I'm liking the GMCs, but, are GM's servicing dealers any better? Around me, dealerships are being bought up by a single-car group. I'm also hearing about issues with the 2024 and 2025 Duramax oil coolers letting go and flooding the engine's cooling system with engine oil. I don't need that!