- Joined
- Jan 5, 2011
- Posts
- 12,235
- Reaction score
- 26,048
- Ram Year
- 2016
- Engine
- hemi 5.7
I agree, post up dealer name.
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I have yet to hear of a Ram dealer that is worth a ****. Nationwide most have a 3-4 week backlog on service/warranty issues. I know my dealer in Pueblo, Co. is also this way and they don't care what the problem is you are going to the back of the line. Then you get in there and they seldom can fix the problem and if so parts have to be ordered- come back in a few weeks. I often wonder if there are so many issues with FCA vehicles that the dealers cant keep up or if they hire skeleton mechanic crews as to keep their expenses down- customer service be damned. I received my 10th recall on my 2014 and am dreading even trying to make an appointment.
Pueblo CDJR (formerly Spradley) has always been a **** dealer. Save yourself a lot of headaches and take it to Perkins in Colorado Springs. I have dealt with them for years and whether I have bought a truck from them or not they have always treated me awesome. You will find that they have a backlog but that is because even people from Denver bring their vehicles to them for service and warranty work.
I have bought 4 vehicles from Perkins over the last few years and my experiences have been very good. Never had warranty work done by them because of the 40+ miles up and back.
Sadly I think it’s bigger than just a lemon. I’m starting to notice a trend with customer service or lack thereof. I’ve had experience with all bug three North American brands and by far my best has been with Mopar related products. Jeep, Durango and on my 3rd Ram.
I’ve noticed my dealers service and friendliness sort of on the decline. They have experienced a change of ownership and in some ways for the worse. I can see with the employees they seem down. The usually chipper helpful employees have become bitter and for political reasons unwilling to help. Little things like making employees wear the dealer name on shirts and hats and deducting their pay for the items. Also, they will not honour the referral bonus and the sales guys are losing customers because people aren’t going to go out of their way to send people
Customer service in general is on the decline I find.
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10th recall? I have a 14 as well and am curious as to what they are. I have only been notified of 2.I have yet to hear of a Ram dealer that is worth a ****. Nationwide most have a 3-4 week backlog on service/warranty issues. I know my dealer in Pueblo, Co. is also this way and they don't care what the problem is you are going to the back of the line. Then you get in there and they seldom can fix the problem and if so parts have to be ordered- come back in a few weeks. I often wonder if there are so many issues with FCA vehicles that the dealers cant keep up or if they hire skeleton mechanic crews as to keep their expenses down- customer service be damned. I received my 10th recall on my 2014 and am dreading even trying to make an appointment.
10th recall? I have a 14 as well and am curious as to what they are. I have only been notified of 2.
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10th recall? I have a 14 as well and am curious as to what they are. I have only been notified of 2.
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Maby better to drive it till the engine block gets a hit so there is no rebuilding talks of that bad engineI attempted to restart and I got a horrible knock. that night I have the vehicle towed back to the dealership
10th Recall?? I have a 14 Ram since New only one recall that took my dealer about and hour to correct the week I was notified.
So you had 10 recalls or no? If it didn't involve your truck then you didn't didn't have 10 recalls. And if something took a couple true to fix that's the dealer and not Rams fault. Every auto maker has its recalls,issues etc..... This truck in question must be a unicorn and combine that with a dealer who has crappy mechanics you get what the original poster is dealing with.https://www.cars.com/recalls/ram-2500-2014/
Some of these did not involve my specific truck but others took more than one visit to resolve. You might double check your VIN