2020 1500 Limited Uconnect Navigation Issues

Today, the Search & Go microphone icon on the navigation screen stopped working. I have an active Sirius / Guardian subscription. After 3 hours on the phone with 6 different Sirius, Guaradian customer support, techs, etc., I was given a workaround through the VR button on the steering wheel which doesn’t work well at all. I was also told that the upgrade / fix was supposed to be available in Q4 of 2021.

Next stop is the dealer. Anyone else having the same issue?

I am... Nav completely useless.
Uconnect told me to get a map update($150)...installed it, nothing. Map folks said the map update would not fix the issue I have (they are aware!)
Dealer said they are aware but can't do anything. He did suggest that the Sirius/XM Guardian subscription is probably needed for the map to work properly...really!!!
So I spent $1500 for navigation system, that wont work unless I have a subscription with Guardian!!! What a con job this is.

Same issue here, I been at it with FCA, Dealerships, yes 2 different dealers and XMGuardian. My problem started when I purchased the map update in December, which came with a uConnect update. After updating uConnect 12 system, Nav won't update, and I lost access to in-vehical SOS and Assist button along with Online Nav Search and Voice Search. All of this is broken. When I press SOS it says I don't have an active subscription, when I press Assist same problem, I don't have active subscription and if I try to use the Send & Go app on the screen same issue, don't have an active subscription. I have gone around and round with everyone, no one knows what is wrong or how to fix it. The App works fine, I can send lock/unlock, find vehicle, send directions from the phone, all gets received in the vehicle but nothing in the vehicle works.

I finally had some success, after getting the dealer to replace the electronics unit, which didn't fix the problem, I called FCA Here Maps Update support and complained to them and finally got someone who is actually knowledgable. Turns out, atleast what they say, there are reports from a number of RAM's that run into this issue after the v39.x update/nav update and currently they have suspended sales of nav update until they figure this out. Right now i'm SOL and told, hang tight as we work with XMGuardian and come up with some solution to resolve this issue.

So if you have this problem, active XMGuardian, but in-vehicle SOS and Assist buttons do not work, Send & Go says no active subscription, navigation online search is disabled and you are unable to use voice search either, then you are in the same boat and I recommend you call FCA support and reach out to Here Maps support people as they seem to know more than anyone else. I am now on my 5th case reported and at some point, it may be time to pull the old lemon law out...

It's says my Navigation map is good for 5 yrs but it is not working. Do I need to have internet installed for Navigation to work? I have 2020 Ram Limited 4x4

Oh and who is FCA?

Has there also been an update to Uconnect sense May of 2020?

You can check for updates to Uconnect here:

spongebob have you resolved the issue?

After a year my Uconnect Navigation stopped working (XM Guardian expired), I took it to the dealer, and they told me that i would need to buy XM Guardian subscription in order for it work. I called corporate headquarters, and they also told me the same thing, that Uconnect controlled that aspect of my truck. I told them that was BS to pay $90K for a truck and then $25/month for Navigation to work, they said sorry. I did find out if I use the Voice command to 'Find Address' it will work. but not from the touchscreen input.

Brman said:

After a year my Uconnect Navigation stopped working (XM Guardian expired), I took it to the dealer, and they told me that i would need to buy XM Guardian subscription in order for it work. I called corporate headquarters, and they also told me the same thing, that Uconnect controlled that aspect of my truck. I told them that was BS to pay $90K for a truck and then $25/month for Navigation to work, they said sorry. I did find out if I use the Voice command to 'Find Address' it will work. but not from the touchscreen input.

Click to expand...

I just run Google maps thru phone, works fine, since CarPlay. A lot of PPL run WAZE, I just stick with Google Maps. But that is just my situation, as I have a Plain Jane U Connect 4 radio, no Nav, SOS< or any of dat BS.