1st Ram

[J_Smiles]

Hey everyone. Just bought my first RAM. It's a 2024 1500 crew cab Bighorn night edition with the 5.7 Hemi etorque. Is anyone else experiencing a severe vibration at highway speed? The dealership told me that Chrysler mandates the vehicle be driven for 1,000 miles and issue will self correct. Seems sketchy.

 

[G-Ride990]

Welcome and congrats on the new RAM purchase! Sorry it's not going so well.

How severe of a vibration are you talking here? Something bad enough to get on camera?

 

[Cmz2800]

Hey everyone. Just bought my first RAM. It's a 2024 1500 crew cab Bighorn night edition with the 5.7 Hemi etorque. Is anyone else experiencing a severe vibration at highway speed? The dealership told me that Chrysler mandates the vehicle be driven for 1,000 miles and issue will self correct. Seems sketchy.

Have you driven another to see if it replicates the vibration? I would go back and raise hell. It’s a new vehicle! Shouldn’t have any vibration!

 

[J_Smiles]

I took video of the steering wheel at speed. Seems like my camera hand was shaking in sync with the truck so the video doesn't look as bad as it feels.

 

[J_Smiles]

Have you driven another to see if it replicates the vibration? I would go back and raise hell. It’s a new vehicle! Shouldn’t have any vibration!

They gave me the same vehicle as a loaner while they checked alignment and that truck drove smoothly

 

[Cmz2800]

They gave me the same vehicle as a loaner while they checked alignment and that truck drove smoothly

Dude… I would tell them 1: they either fix the problem NOW or 2: they give you a new truck. Do not wait 1000 miles for the truck to magically “fix itself”

 

[J_Smiles]

I have documented everything that has happened with the dealership with names, dates and times. Also had them put in writing that Chrysler mandates the 1000 miles.

 

[G-Ride990]

Have you taken the truck to a different dealer?

 

[J_Smiles]

I have not.

 

[Cmz2800]

I have documented everything that has happened with the dealership with names, dates and times. Also had them put in writing that Chrysler mandates the 1000 miles.

seems like it can be a lemon

 

[Papa Red]

Welcome to the forum.

Red

 

[G-Ride990]

I have not.

If you can replicate the issue easily, I think you should go to a different dealer and ask a tech or the service manager to take a ride with you.

 

[J_Smiles]

I sure hope not. I worked hard to get my first new vehicle. At age 53.

 

[J_Smiles]

If you can replicate the issue easily, I think you should go to a different dealer and ask a tech or the service manager to take a ride with you.

I will try and get them to go for a ride. The issue will definitely replicate itself once I'm over 60mph

 

[Daw14]

Hey everyone. Just bought my first RAM. It's a 2024 1500 crew cab Bighorn night edition with the 5.7 Hemi etorque. Is anyone else experiencing a severe vibration at highway speed? The dealership told me that Chrysler mandates the vehicle be driven for 1,000 miles and issue will self correct. Seems sketchy.

That dealer is full of something. May want to look for a different dealer as you are Not tied to this particular one. That is a hell of a way to start a relationship with a new customer , feed them lies. I would be certain to give them what they deserve on their customer satisfaction survey ,if that is still a thing.

 

[J_Smiles]

That dealer is full of something. May want to look for a different dealer as you are Not tied to this particular one. That is a hell of a way to start a relationship with a new customer , feed them lies. I would be certain to give them what they deserve on their customer satisfaction survey ,if that is still a thing.

I'm not doing the survey until I see how this pans out

 

[Cmz2800]

I'm not doing the survey until I see how this pans out

Maybe not but you should definitely tell them that they will be getting a terrible review if they don’t resolve this pronto.

 

[J_Smiles]

I have definitely made them aware of how I feel about the situation.

 

[Harley Harrold]

 

[Goose55]

Have you driven another to see if it replicates the vibration? I would go back and raise hell. It’s a new vehicle! Shouldn’t have any vibration!

I second that!