8.4 uconnect 4c not saving presets

[mcripps1]

Hello. I have an 2018 Laramie with the 4c 8.4. I replaced the screen due to delamination. A bit afterwards, I set a preset on xm and a day a so later, it reverts back to original presets prior to the screen replacement. Are the presets stored in the screen? Could I have made an error somehow in the install? Any ideas and help would be much appreciated.

 

[SitKneelBend]

Hello. I have an 2018 Laramie with the 4c 8.4. I replaced the screen due to delamination. A bit afterwards, I set a preset on xm and a day a so later, it reverts back to original presets prior to the screen replacement. Are the presets stored in the screen? Could I have made an error somehow in the install? Any ideas and help would be much appreciated.

Nope, likely a different issue. Can you go into dealer mode and look at what is listed for "application version"?

 

[mcripps1]

Thank you for your help.

 

[mcripps1]

Nope, likely a different issue. Can you go into dealer mode and look at what is listed for "application version"?

 

[SitKneelBend]

Thank you for your help.View attachment 571112

Looks like you have an older firmware. Updating may help. Is this radio original to your truck?

 

[mcripps1]

Looks like you have an older firmware. Updating may help. Is this radio original to your truck?

Yes sir, this is the original radio. I went to the uconnect website, it says I'm up to date. I really don't think it is, though. If you have a updated file you can point me to, I would try that. I was wondering if doing a hard reset would make a difference. It is an awful big coincidence that my problems started after the screen replacement. I certainly appreciate any help and insight you can give to me.

 

[SitKneelBend]

Yes sir, this is the original radio. I went to the uconnect website, it says I'm up to date. I really don't think it is, though. If you have a updated file you can point me to, I would try that. I was wondering if doing a hard reset would make a difference. It is an awful big coincidence that my problems started after the screen replacement. I certainly appreciate any help and insight you can give to me.

Likely due to a power disconnect when you swapped screens not the screen itself. PM me your Gmail address and I'll send you the files you need.