Anyone else dealing RAM backorder

[David Gernert]

My truck has been at the dealership since 10/7 and they are still waiting on Ram to release the backorder on my lifters and cam that failed due to MDS. Is anyone else having these issues and the ridiculous wait for parts? I've contacted chrystler care twice and found out the first contact with them on 11/12 was apparently not followed through and after talking to them again today 10/25 they are supposed to send a ticket on it. I just want my truck back and not have it sitting in the dealership back lot for another month.

 

[MoparBrent]

Yes, do a little reading in the engine section. The lifters fail therefore wiping out the lobe on the cam. it is a MAJOR problem with the 5.7 hemi if you don't maintain it properly with the correct oil and fairly often. Also idling for long periods of a time are very bad for these engines.

Sucks that these lifters have been on such a long backorder for many people but it is what it is. If you're willing to and don't want to wait. buy an aftermarket performance cam, non MDS lifters, plug the MDS solenoids and get a custom tune. Will never have to worry about the issue again.

 

[huntergreen]

When was it determined that MDS was the cause of this issue ?

 

[Ribtipram]

Also wondering year of truck, Mileage,what oil do you run you know all that good stuff we have to know.

 

[chrisbh17]

I think the irony is that FCA/RAM sit here and insist its not a big issue yet the parts are ALWAYS...ON....BACKORDER.

Do they really thinks so many people are out there "upgrading" to OEM cams and lifters that they cant keep them in stock?

 

[Ribtipram]

Especially when they have them held hostage at a dealer. Op did you get a free rental.

 

[David Gernert]

@huntergreen they won’t directly say that it does but the half dozen mopar tech’s and evening a few service writers and service manager says that it does. You can’t oil starve four cylinders and banks of lifters while in eco mode then directly expect no damages to occur when they finally start again.

 

[David Gernert]

@Ribtipram I have a 2015 crew 4x4. It has just gone over the 70,000 mile mark and all services and oil changes are done directly at the dealership by their people. It has all services, recalls, and updates done at the same dealership.

Yea. Having it sit there in the backlot dead in the water for almost two months is getting stupid.
They have given me a free rental. I’m actually in my second one due to mileage restrictions since they are new cars that will be sold as certified “pre-owned”. Finally got me into a 2wd Ram after a month of driving a Jeep renegade.

 

[RamCares]

@Ribtipram I have a 2015 crew 4x4. It has just gone over the 70,000 mile mark and all services and oil changes are done directly at the dealership by their people. It has all services, recalls, and updates done at the same dealership.

Yea. Having it sit there in the backlot dead in the water for almost two months is getting stupid.
They have given me a free rental. I’m actually in my second one due to mileage restrictions since they are new cars that will be sold as certified “pre-owned”. Finally got me into a 2wd Ram after a month of driving a Jeep renegade.

Hi David, very sorry to read about your concerns. If you'd like us to look into your case at all, feel free to send us a private message with the case number or your VIN.

Kaitlin
Ram Cares

 

[huntergreen]

@huntergreen they won’t directly say that it does but the half dozen mopar tech’s and evening a few service writers and service manager says that it does. You can’t oil starve four cylinders and banks of lifters while in eco mode then directly expect no damages to occur when they finally start again.

Two many of the non mds lifters have failed for this to be conclusive.

 

[Ribtipram]

@huntergreen they won’t directly say that it does but the half dozen mopar tech’s and evening a few service writers and service manager says that it does. You can’t oil starve four cylinders and banks of lifters while in eco mode then directly expect no damages to occur when they finally start again.

Im not so sure you oil starve when in 4cyl mode. I though the solenoids alowed oil to pass to activate the system. Am i wrong. No lifter is getting starved of oil.

 

[Floyd1979]

2009 Dodge Ram 1500 hemi crewcab Rambox
My MDS WENT out around 325,000
While in there fixing that they replaced the cam and lifters
Covered under the lifetime power train warranty

 

[DeckArtist]

I bypass MDS in mine every time I drive. If MDS is a cause and mine still tank, we'll know if it's a factor in at least some trucks. Makes me wonder the number of non-MDS motors that failed versus the MDS failures.


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[DeckArtist]

And yes....my drivers side mirror acts up and there's another one coming but no idea when.


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[David Gernert]

Well I solved my problem. After two months of them sitting on my truck I upgraded. 2017 2500 diesel. Won’t have to worry about the lifters anymore

 

[Scott Nugent]

Hi David, very sorry to read about your concerns. If you'd like us to look into your case at all, feel free to send us a private message with the case number or your VIN.

Kaitlin
Ram Cares

Just out of curiosity, did the backordered electric rack & pinions ever arrive?

 

[WaterBoy1]

Last winter my truck was at the dealer for 9 weeks. Waiting on a back ordered thermostat.

They treated me right and had me in a rental for the entire time (I have the extended gold warranty). But 9 weeks??

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[indept]

Last winter my truck was at the dealer for 9 weeks. Waiting on a back ordered thermostat.

They treated me right and had me in a rental for the entire time (I have the extended gold warranty). But 9 weeks??

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The question should be" But 9 weeks FOR A THERMOSTAT???? What did they save by waiting for the mopar part vs getting one from a local part store, 53 cents?????