DJ52
Member
- Joined
- Mar 18, 2021
- Posts
- 35
- Reaction score
- 18
- Location
- Minooka Illinois
- Ram Year
- 2012
- Engine
- 6.7 Cummins
As posted before was 17 weeks ago that I ordered as of Monday. Sent an email to salesman today stating that I had a camping trip coming up on Memorial day and a fishing trip planned for the first week of June and wanted to know if i would have my new truck or assume I would be using my existing vehicle. Salesman called about 5 minutes later and said truck is in logistics park Chicago (which is Elwood Ill) only 20 miles from where I live and should have truck in a week or less. I am not sure I believe it but possible. I know covid and chip shortages has screwed up everything but in my opinion spending close to $80,000 should deserve more than a every two week update with info that may or may not be accurate. Ram sends the exact same generic update to everybody waiting for vehicles just another example of how customer service has long ago gone by the wayside. I have some hope but agonize with all that are waiting. For those that want to post that its not anybody's fault conditions out of there control I don't agree as consumers we deserve to be updated and this is not a problem that was not unforeseen and if companies and dealers would be totally honest with their customers the frustration level would be a lot less. Just my opinion