bully dog tune is shuting down truck.

[irace4fun01]

just recently purchased my bully Dog tuner got all the required updates and even call technical support for help with one installed premium tune on truck as soon as I cranked up the truck it stalls out and dies after 2 hours on the phone with support still haven't gotten anywhere. it does the same on premium or regular tunehas anyone else experienced this if so what ended up being your solution.

 

[darthdzl]

I don't have a Bully Dog or a tuner at all, but I know some questions that will help anyone trying to help diagnose the problem.

Is the Check Engine light coming on? Was it coming on before you added the tuner? Any other indicators that shouldn't be on?

Did the Bully Dog display any errors or other messages when it sent the tune to the computer?

If you have access to a code reader, any codes? If not, try AutoZone...they'll read the codes for free. Get them to write them down or print them out, though...don't let them "interpret" them for you. Or take a pic of the display with a cell phone or something.

Were there any problems (no matter how minor) with the truck before you put the tuner on?

Any mods done before the tuner? If so, what exactly?

 

[irace4fun01]

everything installed as it should and successfully no error codes or anything also there were no check engine lights or any codes whatsoever on the truck before or after the install. .

 

[darthdzl]

In what way did your tech support calls go nowhere? What did they say, or did you even get to talk to a tech?

 

[phaque]

First post, hi all. Sorry for your troubles. Do you recommend the Diablo tuner?

 

[irace4fun01]

In what way did your tech support calls go nowhere? What did they say, or did you even get to talk to a tech?

They took my stock file and the preprogrammed files and said they would review them and c y it won't work but the tuner 40410 is made for this truck. Basically in a nut shell they said if I don't Here back froM them in 1 to 2 weeks to just call back.

 

[darthdzl]

That sucks, man. Honestly, I'm just trying to get more info in the thread and keep it alive for the folks who know tuners, since I don't have one.

Are/were you able to restore it back to stock and use the truck? If not, I'd be up their asses daily until they give you a solution, a refund & RMA, or at least a way to use the truck.

Other than that, I'm not sure what else to ask or suggest. Sorry.

 

[Ratket]

does the trick run with out the programer installed? if so uninstall it.. send the dam thing back.. and go buy a Diablo... 2weeks is way to long.

 

[irace4fun01]

the truck runs just fine without the tuner installed even if I try to install the stock tune and ajuster parameters and goes to acting up.. the tune is off the truck now and it's running just fine.I'll consider switching over to Diablo by like bulley dog because you can monitor everything

 

[darthdzl]

I wish I had better answers or possibilities for you, but not having a tuner I'm kinda limited to general stuff.

I'd have to wonder if the tuner maybe thinks you have a different truck than you do, or maybe the tuner itself needs a firmware update or something.

But I can't blame you for wanting to switch to another vendor. Hopefully you can get some satisfaction or refund or something out of Bully Dog if they don't manage to help you.