Following this thread, hoping this gets resolved. I know the Carli kits are one of the top choices for the HD guys. Surprised CJC hasn't been more helpful.
i did bilsteins all around + ucas and imo it rides like crap, or to be more accurate not as good as stock. going over bumps at reasonable speed just doesn't feel balanced. i figured it had to do with the fact they are not tuned for the truck.
have been saving coin for carli since they have one of the best reputations for ride quality. the whole point of getting the new 1500-specific kit is that everything from the shocks to springs are tuned for the 1500! i can not imagine needing another vendor to re-tune, something must be wrong.
really sorry you are going through this, but also thanks for sharing! i can't believe it was a year-long fiasco and no solve. i guess i will be looking at other kits, but also very surprised it happened at all (no one here has a good idea of why the frontend sat so high, and even the carli ceo seemed to have 0 insight?) given the price of this kit, vehicle-specific tuning and customers raving about the brand.
i would be very PO'd if i spent $6k on a kit that rode worse than the bilsteins. definitely going to do a lot more research and try talking to more 1500 customers before investing. regardless of the reason, customer service story overall was extremely disappointing. not surprising today, i guess.